Account Receivable Specialist

Zvh; Saint Paul (MN); Hybrid; USD 51,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company matching

Paid time off (20–35 days)

Job summary

Baxter is seeking an experienced Healthcare Collections Specialist to perform collections on outstanding accounts receivable for Commercial and Medicaid payers, ensuring timely follow-up and accurate resolution of issues. This role requires attention to detail, strong communication, and the ability to work both independently and within a team in a hybrid environment with a minimum of three onsite days.

The base salary ranges from $51,200 to $70,400 per year and varies by location, skills, and

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 3+ years of experience in medical collections and/or billing.
• Bilingual proficiency in English and Spanish preferred.
• Strong written, verbal, and interpersonal communication skills.
• Strong attention to detail, critical thinking, and problem-solving skills.
• Ability to work independently, multitask, and effectively organize and prioritize workload.
• Ability to develop and maintain positive, collaborative working relationships.

Responsibilities

• Perform collections activities on outstanding claims for assigned payers and ensure timely follow-up.
• Review, enter, and resolve claim denials, including preparing, submitting, and monitoring appeals.
• Process corrected claims, rebills, and account adjustments in accordance with established policies and procedures.
• Research and reconcile credit balances and document and follow up on explanations of benefits (EOBs).
• Verify patient benefits and coverage criteria and maintain an understanding of payer requirements.
• Identify trends and recurring payer issues, escalating concerns to appropriate leadership in a timely manner.
• Provide high-quality customer service and communication to payers, patients, colleagues, business partners, and other stakeholders.
• Support team and organizational goals by following departmental policies, procedures, job aids, and standard work requirements while maintaining a basic understanding of the business model.

Skills

Medical collections

Billing

Microsoft Office

Bilingual English/Spanish

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

Billing database software

Microsoft Office

Job description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.

Your role

Perform collections activities on outstanding accounts receivable for assigned Commercial and/or Medicaid payers.

What you'll be doing

• Perform collections activities on outstanding claims for assigned payers and ensure timely follow-up.
• Review, enter, and resolve claim denials, including preparing, submitting, and monitoring appeals.
• Process corrected claims, rebills, and account adjustments in accordance with established policies and procedures.
• Research and reconcile credit balances and document and follow up on explanations of benefits (EOBs).
• Verify patient benefits and coverage criteria and maintain an understanding of payer requirements.
• Identify trends and recurring payer issues, escalating concerns to appropriate leadership in a timely manner.
• Provide high-quality customer service and communication to payers, patients, colleagues, business partners, and other stakeholders.
• Support team and organizational goals by following departmental policies, procedures, job aids, and standard work requirements while maintaining a basic understanding of the business model.

What you’ll bring

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 3+ years of experience in medical collections and/or billing.
• Bilingual proficiency in English and Spanish preferred.
• Strong written, verbal, and interpersonal communication skills.
• Strong attention to detail, critical thinking, and problem-solving skills.
• Ability to work independently, multitask, and effectively organize and prioritize workload.
• Ability to develop and maintain positive, collaborative working relationships.
• Proficiency with Microsoft Office required; experience with billing database software preferred.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

The estimated base salary for this position is $51,200.00 to $70,400.00 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. US Benefits at Baxter (except for Puerto Rico)

US Benefits at Baxter (except for Puerto Rico) This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time‑off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

Join us and enjoy the competitive compensation and benefits we offer to our employees.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

No matter your role at Baxter, your talent, skills, and time has a direct impact on people's lives. Since 1931, we have been at the forefront of innovation by bringing smarter, more personalized care to patients around the world. Now, we're more determined than ever to make a lasting impact as we are redefining healthcare delivery across the care journey. Our Mission to Save and Sustain Lives motivates us as we create a culture in which each of us can succeed. This is where you belong.