Medical Appointment Scheduler at McEwen & Associates, Inc Irving, TX

Feitong Buke; Irving (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401K

Medical, Dental, and Vision

PTO and Holiday Pay

Job summary

Feitong Buke in Irving, Texas, is looking for a Medical Scheduler to manage patient appointments and provide exceptional customer service. You will handle scheduling, rescheduling, and cancellations while maintaining patient confidentiality in adherence to HIPAA regulations.

The ideal candidate has 1-2 years in a medical call center and proficiency in EHR systems. Benefits include 401K, medical, dental, and vision coverage, along with PTO and holiday pay.

Qualifications

• 1-2 years in a medical call center or similar healthcare setting.
• Strong communication and interpersonal skills.
• Ability to handle confidential information and adhere to HIPAA regulations.

Responsibilities

• Manage calls to schedule, reschedule, or cancel appointments.
• Verify and update patient demographic and insurance information.
• Send appointment reminders and follow-up communications.
• Collaborate with clinical staff to address scheduling conflicts.

Skills

Communication skills

Interpersonal skills

Proficiency in EHR systems

Bilingual

Education

High school diploma or equivalent

Tools

Medical scheduling software

Job description

Position Overview

As a Medical Scheduler, you will be the first point of contact for patients seeking to schedule, reschedule, or cancel appointments. Your role is crucial in providing exceptional customer service, ensuring accurate appointment scheduling, and maintaining patient confidentiality in compliance with HIPAA regulations.

Key Responsibilities

• Manage inbound and outbound calls to schedule, reschedule, or cancel patient appointments across various departments.
• Verify and update patient demographic and insurance information to ensure accurate records.
• Provide clear and concise information to patients regarding appointment details, directions, and preparation instructions.
• Send appointment reminders and follow-up communications to reduce no-show rates.
• Collaborate with clinical staff to ensure smooth patient flow and address scheduling conflicts.
• Adhere to HIPAA and other regulatory guidelines to maintain patient confidentiality.

Qualifications

• High school diploma or equivalent required
• Minimum of 1-2 years in a medical call center or similar healthcare setting.
• Proficiency in using electronic health records (EHR) systems and medical scheduling software; strong communication and interpersonal skills; ability to handle confidential information and adhere to HIPAA regulations.
• Bilingual preferred.

Benefits

• 401K
• Medical, Dental, and Vision
• PTO and Holiday Pay

Requirements

• Candidate must be able to pass a background check.
• Candidate must not be on the OIG list of excluded individuals.