Medical Appointment Coordinator

The CORE Institute; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The CORE Institute in Fort Myers, FL is seeking a diligent Medical Office Scheduler to support daily operations of the front desk. You will manage phone lines, schedule consultations and follow-ups using the EMR system, and gather patient demographic and insurance information.

You will verify insurance eligibility at scheduling, process referrals, handle outbound inquiries, and back up the inbound call flow as needed while maintaining confidentiality of health records.

Qualifications

• High school diploma or equivalent required.
• Experience in medical front desk or scheduling a plus.
• Familiarity with EMR systems and insurance terminology.

Responsibilities

• Maintain coverage of phones 8:00 am–5:00 pm, Monday–Friday.
• Schedule clinic appointments, consultations and follow-ups.
• Collect demographic, insurance, and medical information.
• Use scheduling tools and referrals to book patient visits.
• Verify insurance eligibility at scheduling time.
• Process referrals and import documents into charts.
• Handle outbound calls and respond timely and accurately.
• Back up inbound calls as needed with accuracy.
• Flag patient concerns to supervisor/leads.
• Triage and relay messages to appropriate staff.
• Support pre-registration team in daily appointment requests.
• Maintain strict confidentiality of health records.

Skills

Medical Terminology

Typing

Organization

Interpersonal Skills

Customer Service

Computers

Confidentiality

Prioritization

Calm Under Pressure

Insurance Knowledge

Education

High school diploma or equivalent

Job description

The CORE Institute in Fort Myers, FL is seeking a diligent Medical Office Scheduler to support daily operations of the front desk. You will manage phone lines, schedule consultations and follow-ups using the EMR system, and gather patient demographic and insurance information.

You will verify insurance eligibility at scheduling, process referrals, handle outbound inquiries, and back up the inbound call flow as needed while maintaining confidentiality of health records.