Medicaid & SNAP Eligibility CSR — Growth & Benefits

Maximus; Marion (IN); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K with company match

Paid time off

Disability insurance - short & long

HSA benefits

Tuition reimbursement

Employee discounts

Wellness program

Job summary

Maximus is seeking a Customer Service Representative - Eligibility Specialist to handle high-volume inbound calls about Medicaid, SNAP, and TANF programs. You will assist customers by answering queries, handling complaints, and troubleshooting issues to ensure timely resolutions and high satisfaction.

The role includes processing applications and performing case maintenance in the state eligibility system. Work is onsite in Marion, Indiana, with an 8:00 AM to 4:30 PM schedule Monday through

Responsibilities

• Handle high-volume inbound calls about Medicaid, SNAP, and TANF programs.
• Process applications and perform case maintenance in the state eligibility system.

Job description

Maximus is seeking a Customer Service Representative - Eligibility Specialist to handle high-volume inbound calls about Medicaid, SNAP, and TANF programs. You will assist customers by answering queries, handling complaints, and troubleshooting issues to ensure timely resolutions and high satisfaction.

The role includes processing applications and performing case maintenance in the state eligibility system. Work is onsite in Marion, Indiana, with an 8:00 AM to 4:30 PM schedule Monday through