Eligibility Specialist: Medicaid, SNAP & TANF (Fort Wayne)

Maximus; Fort Wayne, Northern (IN, KY); Hybrid; USD 49,594,000 - 57,859,000; Full time

Benefits offered by this job

Health insurance

401K

Paid time off

Disability insurance

Tuition reimbursement

Job summary

Maximus is seeking a Customer Service Representative to be based onsite in Fort Wayne, IN. The role handles high-volume calls about Medicaid, SNAP, and TANF, processes applications, and maintains cases in the state eligibility system while delivering excellent customer service.

Requirements include a high school diploma or GED and 0–2 years of related experience; call-center experience is preferred. The position offers training, paid time off, and a full benefits package.

Qualifications

• High school diploma or GED required.
• 0–2 years of relevant professional experience required or equivalent.
• Proven customer support or client service experience preferred.
• Ability to handle complex service inquiries via telephone.

Responsibilities

• Receive, assess, and screen applications; collect outstanding information.
• Validate and calculate income; assess eligibility; manage case referrals.
• Engage regularly with program participants daily.
• Educate clients on program services and eligibility prerequisites.

Skills

Customer service

Communication

Problem solving

Team player

Education

High school diploma or GED

Job description

Maximus is seeking a Customer Service Representative to be based onsite in Fort Wayne, IN. The role handles high-volume calls about Medicaid, SNAP, and TANF, processes applications, and maintains cases in the state eligibility system while delivering excellent customer service.

Requirements include a high school diploma or GED and 0–2 years of related experience; call-center experience is preferred. The position offers training, paid time off, and a full benefits package.