Medicaid Eligibility Support Specialist

Maximus; Fort Wayne (IN); On-site; USD 20,000 - 29,000; Full time

Job summary

Maximus in Fort Wayne, IN is seeking a program eligibility representative to screen applications, verify income and eligibility, and communicate with clients daily. The role involves handling a high volume of inbound calls regarding Medicaid, SNAP, and TANF, educating callers on services, and ensuring data accuracy in the state eligibility system.

Minimum education is a high school diploma or GED with 0-2 years of experience; some college is preferred.

Qualifications

• High school diploma or GED required.
• 0-2 years of relevant experience preferred.
• Strong customer service and call-handling skills.
• Accurate data entry and attention to detail.

Responsibilities

• Receive, assess, and screen applications and communicate with clients.
• Validate income, assess eligibility, and manage referrals.
• Handle high volume inbound calls about Medicaid, SNAP, TANF.
• Educate clients on program services and eligibility prerequisites.
• Enter and verify applicant data in the eligibility system.

Skills

Customer service

Call center

Data entry

Attention to detail

Problem solving

Education

High school diploma or GED

Some college

Job description

Maximus in Fort Wayne, IN is seeking a program eligibility representative to screen applications, verify income and eligibility, and communicate with clients daily. The role involves handling a high volume of inbound calls regarding Medicaid, SNAP, and TANF, educating callers on services, and ensuring data accuracy in the state eligibility system.

Minimum education is a high school diploma or GED with 0-2 years of experience; some college is preferred.