Medicaid & SNAP Eligibility Specialist

https:/www.scheurer.org/careers/; Fort Wayne (IN); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Comprehensive insurance coverage

401K Retirement Savings plan

Paid Time Off Package

Tuition Reimbursement

Employee Perks and Discounts

Job summary

Maximus is looking for a Customer Service Representative - Eligibility Specialist to assist clients with Medicaid, SNAP, and TANF inquiries in Fort Wayne, Indiana. The role includes handling high-volume inbound calls, processing applications, and ensuring timely resolutions to client service issues.

The ideal candidate should possess at least a high school diploma and have relevant experience in customer support, along with strong communication and problem-solving skills. Comprehensive benefits including insurance coverage and career development opportunities are offered.

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Qualifications

• 0-2 years of relevant professional experience required.
• Ability to handle complex service inquiries via telephone.
• Attention to detail with excellent verbal and written communication skills.

Responsibilities

• Receive and screen applications, communicating with clients.
• Validate income and manage case referrals.
• Handle high volume of inbound calls regarding programs.

Skills

Customer support experience

Critical thinking

Problem-solving skills

Data entry accuracy

Interpersonal skills

Education

High school diploma or GED

Job description

Maximus is looking for a Customer Service Representative - Eligibility Specialist to assist clients with Medicaid, SNAP, and TANF inquiries in Fort Wayne, Indiana. The role includes handling high-volume inbound calls, processing applications, and ensuring timely resolutions to client service issues.

The ideal candidate should possess at least a high school diploma and have relevant experience in customer support, along with strong communication and problem-solving skills. Comprehensive benefits including insurance coverage and career development opportunities are offered.

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