Medicaid & SNAP Eligibility Specialist

Maximus; West Lafayette (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare plans

Dental & Vision

Life insurance

401K retirement savings

Paid time off

Tuition reimbursement

Employee discounts

Wellness program

Career development

Job summary

Maximus is seeking a Customer Service Representative – Eligibility Specialist (ES) in West Lafayette, Indiana. This onsite role handles high-volume inbound calls about Medicaid, SNAP, and TANF, processes applications, and maintains case records in the state eligibility system.

The position starts September 22, 2026, with a base rate of $18.00/hr and comprehensive benefits, including insurance plans, 401K, PTO, and tuition reimbursement.

Qualifications

• High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
• Proven customer support or Client Service Representative experience strongly preferred.
• Ability to handle complex service inquiries via telephone.
• Strong critical thinking and problem-solving skills.

Responsibilities

• Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information.
• Validate and calculate income, assess eligibility, and manage case referrals.
• Engage regularly with program participants on a daily basis.
• Educate clients on program services and eligibility prerequisites.
• Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility.
• Fulfill all performance requirements associated with eligibility processes.

Skills

Customer service

Education

High school diploma or GED

Job description

Maximus is seeking a Customer Service Representative – Eligibility Specialist (ES) in West Lafayette, Indiana. This onsite role handles high-volume inbound calls about Medicaid, SNAP, and TANF, processes applications, and maintains case records in the state eligibility system.

The position starts September 22, 2026, with a base rate of $18.00/hr and comprehensive benefits, including insurance plans, 401K, PTO, and tuition reimbursement.