Medicaid & FNS Caseworker II (NC FAST)

Brunswick County; North Carolina; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Vacation Leave

Health Insurance

401(k) Plan

Paid Holidays

Job summary

Brunswick County Department of Social Services is seeking an Income Maintenance Caseworker II to determine Medicaid and Food and Nutrition Services eligibility, interview clients, review documentation, and enter data into NC FAST. The role emphasizes accuracy, customer service, and staying current with policy updates in a fast-paced environment.

Applicants should have an associate degree in a related field or equivalent experience; NC FAST experience is highly desirable.

Qualifications

• Knowledge of NC FAST and its application in benefits determination.
• Experience with data entry and county document management systems.
• Excellent written and oral communication skills.
• Ability to prioritize tasks in a fast-paced environment and adapt to policy updates.
• Ability to de-escalate upset customers and provide calm, accurate assistance.

Responsibilities

• Complete timely and accurate applications, recertifications, and changes.
• Complete NCFAST Tasks daily and input data into NC FAST systems.
• Attend trainings and stay current with policy updates.
• Interact with clients to determine eligibility for Medicaid and FNS.
• Maintain attention to detail and ensure data integrity in all records.

Skills

NC FAST

Microsoft Office

Data entry

Customer service

Communication

Education

Associate degree in Human Services Technology

Associate degree in Social Services

Paralegal Technology

Business Administration

High school + 3 years paraprofessional/clerical

Tools

Microsoft Office Suite

Job description

Brunswick County Department of Social Services is seeking an Income Maintenance Caseworker II to determine Medicaid and Food and Nutrition Services eligibility, interview clients, review documentation, and enter data into NC FAST. The role emphasizes accuracy, customer service, and staying current with policy updates in a fast-paced environment.

Applicants should have an associate degree in a related field or equivalent experience; NC FAST experience is highly desirable.