Income Maintenance Caseworker II

Brunswick County; Bolivia (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

Brunswick County Department of Social Services seeks an Income Maintenance Caseworker II to determine Medicaid/FNS eligibility, interview clients, review documents and enter data in NC FAST. Responsibilities include processing applications, recertifications and changes, and staying current with policy updates.

Ideal candidates have knowledge of NC FAST, MS Office, strong communication skills, and the ability to de‑escalate in a fast-paced environment. Emergency work availability may apply.

Qualifications

• Graduation from an accredited associate degree program in a related field or equivalent combination of education and experience.
• Experience with NC FAST is highly desirable.
• Knowledge of customer service principles and data entry processes.

Responsibilities

• Completing timely and accurate applications, recertifications, and changes.
• Completing NCFAST Tasks daily.
• Entering data into NC FAST and county document management system.
• Attending training.
• Staying abreast of policy updates.

Skills

NC FAST

MS Office

Computer literacy

Customer service

Prioritization

De-escalation

Written and oral communication

Education

Associate degree in Human Services Technology

Associate degree in Social Services

Associate degree in Paralegal Technology

Associate degree in Business Administration

Associate degree in Secretarial

High school diploma + 3 years paraprofessional experience

Equivalent combination of education, training and experience

Tools

NC FAST

Microsoft Office Suite

Job description

Brunswick County Department of Social Services is accepting applications for the position of Income Maintenance Caseworker II (IMC II). This position is responsible for determining eligibility for Medicaid and/or Food and Nutrition Services (FNS), interviewing clients, reviewing documentation, and completing data entry in NC FAST.

Job responsibilities include:

• Completing timely and accurate applications, recertifications, and changes.
• Completing NCFAST Tasks daily.
• Entering data into NC FAST and county document management system.
• Attending training.
• Staying abreast of policy updates.

Knowledge, Skills, and Abilities:

• Knowledge of NC FAST
• Working knowledge of Microsoft Office Suite
• General computer knowledge and ability to learn and navigate various programs and databases
• Excellent customer service skills
• Ability to prioritize tasks and reassess as priorities change in a fast-paced environment
• Ability to de-escalate upset customers / remain calm in stressful situations
• Strong written and oral communication skills

Must be available to work during emergency situations.

• Graduation from an accredited associate degree program in Human Services Technology, Social Services Associated, Paralegal Technology, Business Administration, Secretarial, or a closely related curriculum; or
• Graduation from high school and three years of paraprofessional, clerical, or other public contact, which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical program; or
• An equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Direct experience with NC FAST is highly desirable as well as the Intro to Human Services and Income Maintenance Caseworker - NC FAST Certificates.

Must be physically able to operate a variety of office equipment. Must be able to exert up to 20 pounds of force occasionally and/or up to 10 pound of force frequently, or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.