Income Maintenance Caseworker II

Brunswick County

North Carolina

On-site

USD 42,000 - 56,000

Full time

6 hours ago

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Benefits offered by this job

Vacation Leave

Health Insurance

401(k) Plan

Paid Holidays

Job summary

Brunswick County Department of Social Services is seeking an Income Maintenance Caseworker II to determine Medicaid and Food and Nutrition Services eligibility, interview clients, review documentation, and enter data into NC FAST. The role emphasizes accuracy, customer service, and staying current with policy updates in a fast-paced environment.

Applicants should have an associate degree in a related field or equivalent experience; NC FAST experience is highly desirable.

Qualifications

Knowledge of NC FAST and its application in benefits determination.
Experience with data entry and county document management systems.
Excellent written and oral communication skills.
Ability to prioritize tasks in a fast-paced environment and adapt to policy updates.
Ability to de-escalate upset customers and provide calm, accurate assistance.

Responsibilities

Complete timely and accurate applications, recertifications, and changes.
Complete NCFAST Tasks daily and input data into NC FAST systems.
Attend trainings and stay current with policy updates.
Interact with clients to determine eligibility for Medicaid and FNS.
Maintain attention to detail and ensure data integrity in all records.

Skills

NC FAST

Microsoft Office

Data entry

Customer service

Communication

Education

Associate degree in Human Services Technology

Associate degree in Social Services

Paralegal Technology

Business Administration

High school + 3 years paraprofessional/clerical

Tools

Microsoft Office Suite

Job description

About Us

Brunswick County is a vibrant coastal community located in southeastern North Carolina with approximately 47 miles of idyllic beaches and an abundance of quaint countryside. While consistently ranked one of the fastest-growing counties in North Carolina, Brunswick County is steeped in history and hospitality, and both residents and visitors enjoy a laidback atmosphere, close-knit community, and plenty of coastal charm.

Careers

At Brunswick County we are committed to preserving our resources and enhancing the lives of our community through exceptional service. Join our team of talented staff and embark on a career where you will make a difference in the lives of those we serve. Our employees are our biggest asset, and we offer competitive wages, a comprehensive benefits package, and opportunities for advancement.

About This Opportunity

Brunswick County Department of Social Services is accepting applications for the position of Income Maintenance Caseworker II (IMC II). This position is responsible for determining eligibility for Medicaid and/or Food and Nutrition Services (FNS), interviewing clients, reviewing documentation, and completing data entry in NC FAST.

Job Responsibilities Include

Completing timely and accurate applications, recertifications, and changes.
Completing NCFAST Tasks daily.
Entering data into NC FAST and county document management system.
Attending training.
Staying abreast of policy updates.

Knowledge, Skills, and Abilities:

Knowledge of NC FAST
Working knowledge of Microsoft Office Suite
General computer knowledge and ability to learn and navigate various programs and databases
Excellent customer service skills
Ability to prioritize tasks and reassess as priorities change in a fast-paced environment
Ability to de-escalate upset customers / remain calm in stressful situations
Strong written and oral communication skills

Must be available to work during emergency situations.

Education and Experience

Graduation from an accredited associate degree program in Human Services Technology, Social Services Associated, Paralegal Technology, Business Administration, Secretarial, or a closely related curriculum; or
Graduation from high school and three years of paraprofessional, clerical, or other public contact, which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical program; or
An equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Direct experience with NC FAST is highly desirable as well as the Intro to Human Services and Income Maintenance Caseworker - NC FAST Certificates.

Physical Requirements

Must be physically able to operate a variety of office equipment. Must be able to exert up to 20 pounds of force occasionally and/or up to 10 pound of force frequently, or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Additional Information

Brunswick County provides equal opportunity in employment for all qualified persons regardless of race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by the law.

Reasonable accommodations may be provided to qualified individuals with disabilities throughout the application and employment process. If you require an accommodation, please contact us to discuss your needs.

Brunswick County is required by law to verify the identity and employment eligibility of all persons hired. Brunswick County participates in E-Verify to determine employment eligibility to work in the United States.

All positions with Brunswick County require a valid driver's license and candidates must be current on Brunswick County taxes. Offers of employment are contingent upon successful completion of a pre-employment background check and drug screening. For positions requiring work with children, selected candidates will be required to submit fingerprints to the North Carolina State Bureau of Investigation (NCSBI) for a pre-employment criminal history record check in accordance with G.S. 153A-94.2(b).

Brunswick County employees are the county's most valuable asset. Therefore, it is the county's desire to offer a very rich and generous menu of fringe benefits. You can visit https://www.brunswickcountync.gov/benefits to see more detailed information on benefits.

Brunswick County Offers The Following Benefits