Medicaid & Financial Assistance Team Lead

10 John C. Lincoln Medical Center; Phoenix (AZ); On-site; USD 65,000 - 95,000; Full time

Job summary

HonorHealth is seeking a Supervisor for Medicaid & Financial Assistance in Phoenix to lead outreach and case processing, coordinating with Epic, HEAplus, and partner teams. The role focuses on staffing, workflow management, quality, and compliance to ensure patient-centered service.

The supervisor will guide a team through document collection, application assistance, and determination, while ensuring regulatory adherence and operational performance.

Qualifications

• Associates in a related field preferred, or an equivalent combination of education and directly related experience.
• Minimum 2 years of relevant Medicaid or financial-assistance experience; supervisory experience preferred.

Responsibilities

• Provides formal supervision of assigned staff including staffing, onboarding, scheduling, work deployment, coaching, performance evaluation, recognition, corrective action, and employee development.
• Directs daily Medicaid and financial-assistance workflows, including staffing coverage, workload distribution, patient outreach, documentation collection, requests for information, exception management, follow-up, and case closure.
• Monitors case quality, documentation, privacy requirements, training requirements, HEAplus requirements, applicable state requirements, and adherence to approved processes and procedures.
• Coordinates work across systems to ensure cases move from outreach and document collection through application assistance, follow-up, determination, or closure.
• Monitors established quality, timeliness, productivity, outreach, documentation, conversion, and service measures; delivers monthly executive summaries.
• Ensures staff completion of onboarding, workflow training, privacy and security requirements, and HEAplus authorization and training before independently performing activities.
• Partners with Revenue Cycle Operations, Access Services, Compliance, Finance, HR, IT to maintain effective workflows and reporting; travels between sites as required.

Education

Associates in a related field preferred

Job description

HonorHealth is seeking a Supervisor for Medicaid & Financial Assistance in Phoenix to lead outreach and case processing, coordinating with Epic, HEAplus, and partner teams. The role focuses on staffing, workflow management, quality, and compliance to ensure patient-centered service.

The supervisor will guide a team through document collection, application assistance, and determination, while ensuring regulatory adherence and operational performance.