Supervisor - Medicaid & Financial Assistance

10 John C. Lincoln Medical Center; Phoenix (AZ); On-site; USD 65,000 - 95,000; Full time

Job summary

HonorHealth is seeking a Supervisor for Medicaid & Financial Assistance in Phoenix to lead outreach and case processing, coordinating with Epic, HEAplus, and partner teams. The role focuses on staffing, workflow management, quality, and compliance to ensure patient-centered service.

The supervisor will guide a team through document collection, application assistance, and determination, while ensuring regulatory adherence and operational performance.

Qualifications

• Associates in a related field preferred, or an equivalent combination of education and directly related experience.
• Minimum 2 years of relevant Medicaid or financial-assistance experience; supervisory experience preferred.

Responsibilities

• Provides formal supervision of assigned staff including staffing, onboarding, scheduling, work deployment, coaching, performance evaluation, recognition, corrective action, and employee development.
• Directs daily Medicaid and financial-assistance workflows, including staffing coverage, workload distribution, patient outreach, documentation collection, requests for information, exception management, follow-up, and case closure.
• Monitors case quality, documentation, privacy requirements, training requirements, HEAplus requirements, applicable state requirements, and adherence to approved processes and procedures.
• Coordinates work across systems to ensure cases move from outreach and document collection through application assistance, follow-up, determination, or closure.
• Monitors established quality, timeliness, productivity, outreach, documentation, conversion, and service measures; delivers monthly executive summaries.
• Ensures staff completion of onboarding, workflow training, privacy and security requirements, and HEAplus authorization and training before independently performing activities.
• Partners with Revenue Cycle Operations, Access Services, Compliance, Finance, HR, IT to maintain effective workflows and reporting; travels between sites as required.

Education

Associates in a related field preferred

Job description

Primary City/State: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027

Category: Billing and Revenue Cycle Shift: Day Department: Revenue Cycle Administration

Monday - Friday days, varied hours per department needs.

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY

The Supervisor - Medicaid & Financial Assistance provides first-line leadership for Medicaid and financial-assistance operations, ensuring timely, accurate, compliant, and patient-centered outreach and case processing. The Supervisor oversees the daily work of the Specialist - Medicaid & Financial Assistance team and is accountable for staffing, workflow management, quality, productivity, documentation, training, and operational performance.

The position coordinates work across Qventus, Epic, HEAplus, Access Services, and approved partners and vendors to ensure cases move effectively from outreach and document collection through application assistance, follow-up, determination, or documented closure. The Supervisor serves as the first operational escalation point for workflow, documentation, access, and compliance issues while ensuring decisions remain within established organizational and regulatory authority.

ESSENTIAL FUNCTIONS

People Leadership and Staff Development

Provides formal supervision of assigned staff, including staffing, onboarding, scheduling, work deployment, coaching, performance evaluation, recognition, corrective action, and employee development.

Daily Operations and Workflow Management

Directs daily Medicaid and financial-assistance workflows, including staffing coverage, workload distribution, patient outreach, documentation collection, requests for information, exception management, follow-up, and case closure. Makes real-time staffing and workflow decisions necessary to maintain service levels.

Quality and Compliance Oversight

Monitors case quality, documentation, productivity, conversion reporting, privacy requirements, training requirements, HEAplus requirements, applicable state requirements, and adherence to approved processes and procedures.

Medicaid and Financial-Assistance Operations

Supports the team responsible for patient outreach, Medicaid and financial-assistance navigation, household and income verification, collection of tax, bank, asset, expense and other required documentation, application assistance, follow-up, and coordination through determination or documented closure.

Systems and Operational Coordination

Coordinates workflows and handoffs involving Qventus, Epic, HEAplus, Access Services, Pre-Services, AHCCCS, and approved partners or vendors. Identifies and resolves operational handoff gaps and escalates issues outside the team's authority.

Performance Monitoring and Reporting

Monitors established quality, timeliness, productivity, outreach, documentation, conversion, and service measures. Ensures required operational reporting and monthly executive summaries are accurate and delivered to leadership.

Training and Readiness

Ensures staff complete required onboarding, workflow training, privacy and security requirements, and applicable HEAplus authorization and training before independently performing activities requiring such access.

Issue Resolution and Escalation

Serves as the first point of operational escalation for complex cases, workflow barriers, documentation issues, system handoffs, and staff concerns. Escalates policy interpretation, structural changes, organizational financial-assistance approval, Medicaid eligibility determinations, and other matters outside delegated authority.

Cross-Functional Collaboration

Partners with Revenue Cycle Operations, Access Services, Compliance, Finance, HR, IT and other appropriate stakeholders to maintain effective workflows, controls, reporting, and service delivery.

Travels between assigned work sites as required.

EDUCATION

Associates in a related field preferred, or an equivalent combination of education and directly related experience. The underlying specialist requirement is still proposed and requires final HR/Compensation validation. Preferred

EXPERIENCE

2 years, Relevant experience in Medicaid, patient financial assistance, patient access, Revenue Cycle, social services, financial-document verification, or a related area. Required

Other, Prior lead, supervisory, or demonstrated operational leadership experience. Required

LICENSE AND CERTIFICATIONS

HEA+ Certified within 60 days of hire (Must be able to pass background check during this process) 60 Days Required

We're all in for your career.