Specialist - Medicaid & Financial Assistance

30 Shea Medical Center; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

HonorHealth in Phoenix, AZ is seeking a patient financial services specialist to assist eligible patients with Medicaid applications and financial-assistance requirements. You will collect household information, verify income, assets, and expenses, and document activities in health IT systems including Qventus and Epic.

Travel between sites may be required to support outreach and case processing. Ideal candidates have an associates degree or equivalent experience, plus 1 year in patient

Qualifications

• Associates degree in a related field or equivalent experience.
• Experience in patient financial assistance, Medicaid eligibility, or revenue cycle is preferred.
• Strong communication and attention to detail required.

Responsibilities

• Performs patient financial-assistance outreach and case processing.
• Obtains and validates household size, income, assets, and other documentation.
• Documents activities in Qventus, Epic, HEAplus, and AHCCCS portals; assists with Medicaid applications.
• Coordinates case handoffs and monitors requests across multiple systems and vendors.
• Travels between assigned work sites as required.

Skills

Patient financial assistance

Medicaid eligibility

Customer service

Education

Associates in a related field or equivalent

Job description

Primary City/State: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027 Category: Billing and Revenue Cycle Shift: Day Department: Registration Admitting Monday - Friday dfays, varied hours per department needs.

Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY Performs patient financial-assistance outreach, screening support, and case processing to help potentially eligible patients complete Medicaid and organizational financial-assistance requirements. Obtains and validates household size, dependent, income, asset, expense, tax, bank, volunteer-hour, and other supporting documentation; documents case activity; and coordinates Qventus, Epic, HEAplus, Access Services, and approved partners to move cases through review or documented closure. Assists customers with completing and submitting Medicaid applications through HEAplus while adhering to established procedures, access requirements, training, customer authorization, and defined role boundaries.

ESSENTIAL FUNCTIONS

Performs timely outreach to patients identified through approved eligibility indicators, Epic work queues, Qventus workflows, facility referrals, or other authorized sources. Explains documentation requirements and guides patients through approved Medicaid and organizational financial-assistance application and renewal steps, including use of approved language-assistance resources when needed. Obtains, reviews, and validates household size, dependent, income, asset, expense, tax, bank, federal-poverty-level, volunteer-hour, and supporting documentation required by approved procedures and application materials. Creates, updates, uploads, imports, securely stores, sequences, and documents required information in Qventus, Epic, HEAplus, the access AHCCCS portal, and other approved systems; assists with and submits applications only when organizational approval, authorized user access, required training, and written customer permission are in place. Coordinates case handoffs, monitors requests for information, and follows outstanding items across Qventus, Epic, Access Services, Pre-Services, AHCCCS, and approved vendors through determination or documented closure. Protects confidential patient and financial information and escalates incomplete, inconsistent, or out-of-scope cases through defined channels. Meets established quality, timeliness, productivity, outreach, documentation, conversion-reporting, and service standards; prepares assigned case-level reports and contributes workflow feedback and training needs. Travels between assigned work sites as required.

EDUCATION

Associates in a related field, or an equivalent combination of education and directly related experience.

Preferred EXPERIENCE

1 year, Directly related experience in patient financial assistance, Medicaid eligibility, patient access, revenue cycle, social services, or financial-document verification.

Required Other

Working knowledge of financial-assistance documentation, income and household verification, federal-poverty-level concepts, Medicaid application and renewal processes, and applicable AHCCCS requirements. Ability to produce accurate written documentation and explain sensitive financial requirements clearly and respectfully.

Preferred Other

Ability to learn and accurately use Qventus, Epic, HEAplus AH -portal workflows, and other approved systems.

LICENSE AND CERTIFICATIONS

HEA+ Certified within 60 days of hire (Must be able to pass background check during this process) 60 Days Required

We're all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career.

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Locations

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