Medicaid Field Compliance & Client Care Coordinator

Deercreekseniorliving; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

The Junior Service Compliance Officer role is a hybrid field and operational position under The Pennant Group, Inc. It ensures Medicaid ALTCS compliance, high‑quality client care, and continuous service delivery across Private Duty and VA programs.

The specialist will manage a high-volume caseload, conduct monthly visits, support staffing coverage, and maintain audit-ready records while building relationships with clients and referral partners.

Qualifications

• High school diploma required; higher education preferred.
• Experience in home care, healthcare operations, or compliance.
• Knowledge of AHCCCS/ALTCS requirements.
• Ability to travel regularly and a valid driver's license.
• Level One Fingerprint Clearance Card and AHCCCS credentials preferred.

Responsibilities

• Field Compliance & Monthly Visits to ensure plan-of-care adherence.
• Conduct initial and ongoing client assessments (Private Duty & VA).
• Staffing oversight and caregiver coordination across cases.
• Documentation, reporting, and audit-ready file maintenance.
• Real-time communication with clients, caregivers and operations.

Skills

Organizational skills

Multitasking

Communication skills

Interpersonal skills

Documentation & compliance

Education

High school diploma

Higher education preferred

Job description

The Junior Service Compliance Officer role is a hybrid field and operational position under The Pennant Group, Inc. It ensures Medicaid ALTCS compliance, high‑quality client care, and continuous service delivery across Private Duty and VA programs.

The specialist will manage a high-volume caseload, conduct monthly visits, support staffing coverage, and maintain audit-ready records while building relationships with clients and referral partners.