Jr. Client Coordinator/AHCCCS Field Specialist

Deercreekseniorliving; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

The Junior Service Compliance Officer role is a hybrid field and operational position under The Pennant Group, Inc. It ensures Medicaid ALTCS compliance, high‑quality client care, and continuous service delivery across Private Duty and VA programs.

The specialist will manage a high-volume caseload, conduct monthly visits, support staffing coverage, and maintain audit-ready records while building relationships with clients and referral partners.

Qualifications

• High school diploma required; higher education preferred.
• Experience in home care, healthcare operations, or compliance.
• Knowledge of AHCCCS/ALTCS requirements.
• Ability to travel regularly and a valid driver's license.
• Level One Fingerprint Clearance Card and AHCCCS credentials preferred.

Responsibilities

• Field Compliance & Monthly Visits to ensure plan-of-care adherence.
• Conduct initial and ongoing client assessments (Private Duty & VA).
• Staffing oversight and caregiver coordination across cases.
• Documentation, reporting, and audit-ready file maintenance.
• Real-time communication with clients, caregivers and operations.

Skills

Organizational skills

Multitasking

Communication skills

Interpersonal skills

Documentation & compliance

Education

High school diploma

Higher education preferred

Job description

Position Summary

The Jr Client Coordinator/AHCCCS Field Specialist (JRCC) is a hybrid field and operational role responsible for ensuring compliance, care quality, and service continuity across Medicaid (ALTCS), Private Duty, and VA. This role blends Field Compliance Officer responsibilities with Client Care Coordination functions, serving as the first line of visibility into client services while also supporting staffing, onboarding, assessments, and ongoing case management. The JRCC will manage a high volume caseload, conduct required monthly client visits, perform Private Duty and VA assessments, support staffing coverage, and maintain compliance-ready documentation. This individual plays a key role in safeguarding service delivery standards, supporting agency growth, and maintaining strong relationships with clients, caregivers, and referral partners.

Core Functional Areas

• Field Compliance & Monthly Visits
• Client Assessments (Private Duty & VA)
• Staffing Oversight (Private Duty & VA)
• Documentation, Reporting & Audit Ready

1. Field Compliance & Monthly Client Visits Visit Requirements Conduct monthly visits for all active Medicaid (ALTCS) clients in compliance with Arizona state requirements Follow structured visit rotation: Work with lead to determine when visits are due. Schedule visits by geographic zones/zip codes to maximize efficiency Conduct visits & assessments Tuesday-Friday On-Site Compliance Responsibilities Verify services are delivered according to the authorized plan of care Evaluate: Caregiver task completion and professionalism Client safety, satisfaction, and unmet needs Identify: Service gaps Environmental risks Changes in client condition Build meaningful client relationships and provide supportive engagement Immediate Escalation Requirements Report in real time: Hospital admissions Surgeries or major condition changes Safety risks or service failures Identify need for additional services (Home Health, Hospice, etc.) and coordinate referrals
2. Client Assessments (Private Duty & VA) Conduct initial and ongoing client assessments Evaluate: ADLs / IADLs Mobility and DME usage Cognitive and communication ability Hygiene, feeding, and toileting needs Home safety conditions
3. Care Coordination & Case Management (Private Duty & VA ) Support full lifecycle management of client cases, including: Assessment and staffing Service plan development Ongoing monitoring Monitor: Client condition changes Caregiver performance Service effectiveness Advocate for clients across: Community partners Healthcare providers
4. Staffing & Caregiver Oversight Support staffing coordination and coverage management Assist with: Filling open shifts Matching caregivers to client needs Supporting high-risk or hard-to-staff cases Monitor caregiver performance in the field and provide feedback Participate in: Caregiver introductions Reassignments when necessary Step in to support coverage or urgent operational needs when required
5. Administrative & Compliance Operations Mandatory Administrative Day Monday (in-office required) for: Weekly planning and scheduling Client outreach and visit confirmation Documentation preparation and backlog completion Operational Support Duties Upload and maintain compliance documentation (Visit notes) Answer and triage incoming calls ( from your direct population) Assist with internal coordination and communications Support special projects and internal initiatives Screening & Intake Responsibilities Collect critical client information: Mobility and equipment needs Hygiene and bathing setup Feeding ability Communication level Toileting needs Evaluate staffing feasibility and case viability Align new cases with caregiver availability and skill sets
6. Documentation & Compliance Management Opeeka & Visit Documentation For each visit: Complete Home Monitoring Form Update (if applicable): Medication list Care plan (home binder, office file, Opeeka system) Skin assessment Safety assessment File & Record Management Upload documents to client G-Drive Follow naming conventions: Year, Month and Day - Home Visit Maintain audit-ready documentation across all systems Visit Tracking Provide end of day visit log to lead (KayMarie) so tracker can be updated.
7. Communication & Reporting Real-Time Communication Serve as the primary field communication link between: Clients Caregivers SCOs Operations team Ensure all needs, concerns, and changes are communicated immediately

Qualifications

Education & Experience High school diploma required; higher education preferred Experience in: Home care or healthcare operations Care coordination or compliance Strong knowledge of: Arizona Medicaid (ALTCS) AHCCCS requirements Home and Community-Based Services (HCBS) Required Skills Strong organizational and multitasking ability Excellent communication and interpersonal skills Critical thinking and problem-solving ability Ability to work independently in a field-based role Strong documentation and compliance awareness Additional Requirements Valid driver's license and reliable transportation Ability to travel regularly throughout service areas Must be able to obtain: Level One Fingerprint Clearance Card AHCCCS-required credentials

Role Impact

The Junior Service Compliance Officer is a mission‑critical role directly impacting: Medicaid and regulatory compliance / Audit readiness and risk mitigation Client safety and satisfaction Staffing stability and service coverage Operational efficiency and agency growth

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. Emblem Healthcare is comprised of people who are committed to serving others. We understand that home health and hospice services are a benefit that is not ours, but yours. We're here to serve you and your family in a way that is life changing. It is our privilege to walk this journey with you. We call Chandler, AZ home; however, we service all of Maricopa County, having satellite offices in multiple locations.

We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.