Jr. Client Coordinator/AHCCCS Field Specialist

Deercreekseniorliving; Phoenix (AZ); Hybrid; USD 45,000 - 65,000; Full time

Job summary

The Pennant Group, Inc. is hiring a Jr Client Coordinator/AHCCCS Field Specialist (JRCC) to manage field visits, client assessments, and care coordination across ALTCS, Private Duty, and VA programs in Arizona.

The hybrid role focuses on compliance, service quality, and staffing support to ensure continuous, safe, and person-centered care. You will handle scheduling, documentation, and real-time communications with clients, caregivers, and SCOs, while maintaining audit-ready records and

Qualifications

• High school diploma required; higher education preferred.
• Experience in home care or healthcare operations is beneficial.
• Strong organizational and multitasking abilities are essential.

Responsibilities

• Conduct monthly visits for ALTCS clients in Arizona.
• Perform Private Duty and VA assessments and care coordination.
• Support staffing coverage and monitor caregiver performance.
• Maintain audit-ready documentation across systems (Opeeka, Visit notes, G-Drive).
• Communicate needs and changes in real time between clients, caregivers and operations.

Skills

Organizational skills

Multitasking

Communication

Fieldwork

Problem solving

Education

High school diploma

Higher education

Tools

Opeeka system

G-Drive

Job description

Position SummaryThe Jr Client Coordinator/AHCCCS Field Specialist (JRCC) is a hybrid field and operational role responsible for ensuring compliance, care quality, and service continuity across Medicaid (ALTCS), Private Duty, and VA.This role blends Field Compliance Officer responsibilities with Client Care Coordination functions, serving as the first line of visibility into client services while also supporting staffing, onboarding, assessments, and ongoing case management.The JRCC will manage a high volume caseload, conduct required monthly client visits, perform Private Duty and VA assessments, support staffing coverage, and maintain compliance-ready documentation. This individual plays a key role in safeguarding service delivery standards, supporting agency growth, and maintaining strong relationships with clients, caregivers, and referral partners.Core Functional AreasField Compliance & Monthly Visits Client Assessments (Private Duty & VA) Staffing Oversight (Private Duty & VA) Documentation, Reporting & Audit Readiness1. Field Compliance & Monthly Client VisitsVisit RequirementsConduct monthly visits for all active Medicaid (ALTCS) clients in compliance with Arizona state requirementsFollow structured visit rotation: Work with lead to determine when visits are due.Schedule visits by geographic zones/zip codes to maximize efficiencyConduct visits & assessments Tuesday–FridayOn-Site Compliance ResponsibilitiesVerify services are delivered according to the authorized plan of careEvaluate:Caregiver task completion and professionalismClient safety, satisfaction, and unmet needsIdentify:Service gapsEnvironmental risksChanges in client conditionBuild meaningful client relationships and provide supportive engagementImmediate Escalation RequirementsReport in real time:Hospital admissionsSurgeries or major condition changesSafety risks or service failuresIdentify need for additional services (Home Health, Hospice, etc.) and coordinate referrals2. Client Assessments (Private Duty & VA)Conduct initial and ongoing client assessmentsEvaluate:ADLs / IADLsMobility and DME usageCognitive and communication abilityHygiene, feeding, and toileting needsHome safety conditions3. Care Coordination & Case Management (Private Duty & VA )Support full lifecycle management of client cases, including:Assessment and staffingService plan developmentOngoing monitoringMonitor:Client condition changesCaregiver performanceService effectivenessAdvocate for clients across:Community partnersHealthcare providers4. Staffing & Caregiver OversightSupport staffing coordination and coverage managementAssist with:Filling open shiftsMatching caregivers to client needsSupporting high-risk or hard-to-staff casesMonitor caregiver performance in the field and provide feedbackParticipate in:Caregiver introductionsReassignments when necessaryStep in to support coverage or urgent operational needs when required5. Administrative & Compliance OperationsMandatory Administrative DayMonday (in-office required) for:Weekly planning and schedulingClient outreach and visit confirmationDocumentation preparation and backlog completionOperational Support DutiesUpload and maintain compliance documentation (Visit notes)Answer and triage incoming calls ( from your direct population)Assist with internal coordination and communicationsSupport special projects and internal initiativesScreening & Intake ResponsibilitiesCollect critical client information:Mobility and equipment needsHygiene and bathing setupFeeding abilityCommunication levelToileting needsEvaluate staffing feasibility and case viabilityAlign new cases with caregiver availability and skill sets6. Documentation & Compliance ManagementOpeeka & Visit DocumentationFor each visit:Complete Home Monitoring FormUpdate (if applicable):Medication listCare plan (home binder, office file, Opeeka system)Skin assessmentSafety assessmentFile & Record ManagementUpload documents to client G-DriveFollow naming conventions:Year, Month and Day – Home VisitMaintain audit-ready documentation across all systemsVisit TrackingProvide end of day visit log to lead (KayMarie) so tracker can be updated.7. Communication & ReportingReal-Time CommunicationServe as the primary field communication link between:ClientsCaregiversSCOsOperations teamEnsure all needs, concerns, and changes are communicated immediatelyQualificationsEducation & ExperienceHigh school diploma required; higher education preferredExperience in:Home care or healthcare operationsCare coordination or complianceStrong knowledge of:Arizona Medicaid (ALTCS)AHCCCS requirementsHome and Community-Based Services (HCBS)Required SkillsStrong organizational and multitasking abilityExcellent communication and interpersonal skillsCritical thinking and problem-solving abilityAbility to work independently in a field-based roleStrong documentation and compliance awarenessAdditional RequirementsValid driver’s license and reliable transportationAbility to travel regularly throughout service areasMust be able to obtain:Level One Fingerprint Clearance CardAHCCCS-required credentialsRole ImpactThe Junior Service Compliance Officer is a mission-critical role directly impacting:Medicaid and regulatory compliance / Audit readiness and risk mitigationClient safety and satisfactionStaffing stability and service coverageOperational efficiency and agency growthThe employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.