Medicaid Enrollment & Financial Counseling Specialist

Christ Community Health Services Inc; Memphis (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and comprehensive 0

Paid time off 120 hours first year

Restorative Day

Mission-driven culture

Job summary

Christ Community Health Services Inc. seeks a Patient Financial Counselor in Memphis, TN to guide patients through Medicaid and Marketplace options, verify benefits, and ensure financial clearance before care.

You will manage sliding fee applications, educate patients on costs, and certify applications while maintaining compliance with FQHC policies. The role requires 1–3 years in financial counseling and CAC certification readiness, with strong communication, confidentiality, and payment

Qualifications

• Associate's or Bachelor's degree in Health Services, Business Administration, Healthcare Administration, or a related field.
• 1-3 years of experience in financial counseling, healthcare registration, billing, collections, or a related field (required).
• Working knowledge of insurance providers, their portals, and their authorization approval expectations.
• Willingness to complete the Certified Application Counselor (CAC) certification exam within 90 days of hire.
• Knowledge of Medicare, TN Medicaid, Commercial, and Sliding Fee payment methods.
• Working familiarity with FQHC policies, procedures, and compliance requirements, to ensure all financial counseling, billing, and enrollment activities align with federal and organizational standards.
• Excellent computer and keyboarding skills, including familiarity with Windows, along with strong verbal and written communication and customer service skills.
• Ability to exercise independent judgment, maintain confidentiality, and communicate effectively with all levels of personnel.
• Reliable, punctual attendance, Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Comfort with an office and clinic environment, including some exposure to individuals with potentially contagious infections - low - moderate risk of injury, and prolonged periods seated at a desk working on a computer.

Responsibilities

• Verify insurance eligibility and benefits, and secure appropriate authorizations for clinic procedures; promptly and accurately record all payer communications, reference numbers, and authorization details in patient records.
• Accurately process patient sliding fee applications in line with Federal Poverty Guidelines, and provide cost-of-care estimates when needed.
• Help uninsured patients navigate their insurance options and eligibility for programs such as A Step Ahead Foundation, Ryan White, and the Tennessee Breast and Cervical Screening Program (TBCSP).
• Review aged accounts receivable balances for self-pay patients; initiate and manage outreach to establish and document payment arrangements.
• Serve as a Certified Application Counselor (CAC), assisting patients and families with Medicaid and Marketplace applications, renewals, and eligibility determinations, providing step-by-step guidance and tracking application status until enrollment is complete.
• Actively work to transition self-pay patients into Medicaid or other eligible coverage programs to reduce out-of-pocket burden for patients and financial risk to CCHS.

Skills

Financial counseling

Healthcare registration

Billing & collections

Customer service

Verbal & written communication

Education

Associate's or Bachelor's degree in Health Services/Business/Healthcare Administration

Job description

Christ Community Health Services Inc. seeks a Patient Financial Counselor in Memphis, TN to guide patients through Medicaid and Marketplace options, verify benefits, and ensure financial clearance before care.

You will manage sliding fee applications, educate patients on costs, and certify applications while maintaining compliance with FQHC policies. The role requires 1–3 years in financial counseling and CAC certification readiness, with strong communication, confidentiality, and payment