Medicaid Eligibility Supervisor — Lead & Develop Teams

Durham County Government; Durham (NC); On-site; USD 60,000 - 81,000; Full time

Job summary

Durham County Government is seeking a Supervisor for the Family Medicaid programs to oversee daily supervision of teams that process applications, redeterminations, and changes. You will assign work, review documentation, and ensure accurate records across the unit.

The role requires a Bachelor’s degree with three years of eligibility or social services administrative experience, or a high school diploma with six years of eligibility experience including supervisory responsibilities.

Qualifications

• Bachelor's degree plus three years of eligibility or social services administrative experience
• High school diploma plus six years eligibility experience with supervisory role

Responsibilities

• Supervise teams processing Medicaid applications and redeterminations.
• Coordinate workflow within the unit and with other departments.
• Oversee staff development, onboarding, and training.
• Review eligibility documentation for accuracy.

Skills

Medicaid eligibility

Staff supervision

Workflow coordination

Interpersonal skills

Oral & written communication

Education

Bachelor's degree + 3 years eligibility/admin exp

High school diploma + 6 years eligibility w supervisory

Tools

NC FAST system

Job description

Durham County Government is seeking a Supervisor for the Family Medicaid programs to oversee daily supervision of teams that process applications, redeterminations, and changes. You will assign work, review documentation, and ensure accurate records across the unit.

The role requires a Bachelor’s degree with three years of eligibility or social services administrative experience, or a high school diploma with six years of eligibility experience including supervisory responsibilities.