INCOME MAINTENANCE CASEWORKER SUPERVISOR-40011625

Durham County Government; Durham (NC); On-site; USD 60,000 - 81,000; Full time

Job summary

Durham County Government is seeking a Supervisor for the Family Medicaid programs to oversee daily supervision of teams that process applications, redeterminations, and changes. You will assign work, review documentation, and ensure accurate records across the unit.

The role requires a Bachelor’s degree with three years of eligibility or social services administrative experience, or a high school diploma with six years of eligibility experience including supervisory responsibilities.

Qualifications

• Bachelor's degree plus three years of eligibility or social services administrative experience
• High school diploma plus six years eligibility experience with supervisory role

Responsibilities

• Supervise teams processing Medicaid applications and redeterminations.
• Coordinate workflow within the unit and with other departments.
• Oversee staff development, onboarding, and training.
• Review eligibility documentation for accuracy.

Skills

Medicaid eligibility

Staff supervision

Workflow coordination

Interpersonal skills

Oral & written communication

Education

Bachelor's degree + 3 years eligibility/admin exp

High school diploma + 6 years eligibility w supervisory

Tools

NC FAST system

Job description

Join Durham County Government

Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.

Department

SOCIAL SERVICES (DSS)

Date Posted

SEPTEMBER 16, 2026

Closing Date

SEPTEMBER 30, 2026

Hiring Range

$59,879.00 - $80,800.00

Position Number

40011625

Job Type

FULL-TIME, EXEMPT

General Description

Responsible for daily supervision of teams that process applications, complete redeterminations and changes within the Family Medicaid programs. Assigns work to case maintenance staff, reviews eligibility documentation, and ensures all required information is collected and accurately recorded. Coordinates workflow within the unit and across other departments. Oversees staff development, including training and onboarding new employees. Plans, evaluates, and reorganizes eligibility program functions to support effective service delivery. Collaborates with departmental staff to improve methods and procedures for eligibility services. Screen, interviews, and recommends prospective candidates for employment. Performs additional related duties as assigned.

Knowledge, Skills, And Abilities

• Demonstrate in-depth and considerable knowledge of public assistance policies and Medicaid eligibility requirements.
• Understands the needs and challenges faced by disadvantaged individuals.
• Capable of training, guiding, and supervising employees performing eligibility functions.
• Excellent interpersonal skills for building and maintaining positive relationships with applicants and colleagues.
• Able to represent the eligibility program effectively in departmental meetings and community settings or events.
• Proficiency in oral and written communication.

Minimum Education And Experience Requirements

Bachelor's degree and three years of eligibility or social services administrative experience, OR

High school diploma and six years of experience determining eligibility within a Social Services program, including at least one year in a supervisory role.

Preferred Requirements

Preference will be given to applicants with experience in multiple public assistance programs.

Preference will be given to applicants with experience with NC FAST system.

Preference will be given to applicants with bilingual proficiency in English and Spanish.

Americans With Disabilities Act Compliance

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Background Check Statement

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.