INCOME MAINTENANCE CASEWORKER SUPERVISOR-40011625

Durham County; Durham (NC); On-site; USD 60,000 - 81,000; Full time

Job summary

Durham County Government is seeking an Income Maintenance Caseworker Supervisor to lead teams that process applications, redeterminations and changes within the Family Medicaid program in Durham, NC.

The role assigns work, reviews eligibility documentation, coordinates workflow, trains staff, and evaluates program functions to ensure accurate, timely eligibility services. NC FAST experience and bilingual English/Spanish are preferred.

Qualifications

• Bachelor's degree and three years of eligibility or social services administrative experience, OR
• High school diploma and six years of eligibility experience within a Social Services program, including supervisory experience.

Responsibilities

• Oversee daily supervision of teams processing applications, redeterminations, and changes within Family Medicaid.
• Assign work to case maintenance staff and ensure documentation is complete and accurate.
• Coordinate workflow within unit and with other departments; oversee staff development and onboarding.
• Plan, evaluate, and reorganize eligibility program functions to support service delivery.

Skills

Medicaid eligibility

Supervisory skills

Interpersonal skills

Oral and written communication

Bilingual English/Spanish

Education

Bachelor's degree + 3 years eligibility/admin experience

High school diploma + 6 years eligibility experience

Tools

NC FAST

Job description

INCOME MAINTENANCE CASEWORKER SUPERVISOR-40011625

Join Durham County Government
Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov .

DEPARTMENT:

SOCIAL SERVICES (DSS)

DATE POSTED:

SEPTEMBER 16, 2026

CLOSING DATE:

SEPTEMBER 30, 2026

HIRING RANGE:

$59,879.00 - $80,800.00

POSITION NUMBER:

40011625

JOB TYPE:

GENERAL DESCRIPTION:

Responsible for daily supervision of teams that process applications, complete redeterminations and changes within the Family Medicaid programs. Assigns work to case maintenance staff, reviews eligibility documentation, and ensures all required information is collected and accurately recorded. Coordinates workflow within the unit and across other departments. Oversees staff development, including training and onboarding new employees. Plans, evaluates, and reorganizes eligibility program functions to support effective service delivery. Collaborates with departmental staff to improve methods and procedures for eligibility services. Screen, interviews, and recommends prospective candidates for employment. Performs additional related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Demonstrate in-depth and considerable knowledge of public assistance policies and Medicaid eligibility requirements.
• Understands the needs and challenges faced by disadvantaged individuals.
• Capable of training, guiding, and supervising employees performing eligibility functions.
• Excellent interpersonal skills for building and maintaining positive relationships with applicants and colleagues.
• Able to represent the eligibility program effectively in departmental meetings and community settings or events.
• Proficiency in oral and written communication.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor's degree and three years of eligibility or social services administrative experience,OR
High school diploma and six years of experience determining eligibility within a Social Services program, including at least one year in a supervisory role.

PREFERRED REQUIREMENTS:

Preference will be given to applicants with experience in multiple public assistance programs.
Preference will be given to applicants with experience with NC FAST system.
Preference will be given to applicants with bilingual proficiency in English and Spanish.

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

BACKGROUND CHECK STATEMENT:

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.

Durham County is an Equal Opportunity Employer