Medicaid Eligibility Advocate — Onsite Cleveland (Epic)

Cognizant; Cleveland (OH); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Paid holidays plus Paid Time Off

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is hiring a Patient Advocate in Cleveland, OH, onsite. Schedule is Monday–Friday, 12:00 PM – 8:30 PM, with 2–3 weeks of training. Start ASAP; experience required: 1–3 years.

The role focuses on assessing and documenting patient eligibility for Medicaid, Social Security, and insurance, while maintaining confidentiality and HIPAA compliance. The position emphasizes collaboration with hospital staff, accurate data handling in Epic, and strong empathy for patients.

Qualifications

• Working knowledge of Medicaid eligibility and programs.
• Experience with the Epic electronic health record system.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency in using relevant software and databases.
• Ability to work independently and manage tasks efficiently.
• High level of empathy and patience when dealing with patients.
• Basic understanding of healthcare regulations and compliance requirements.
• Spanish bilingual proficiency is a plus (not required).

Responsibilities

• Collect and review patient information to determine eligibility.
• Prepare documents and review them for accuracy and completeness.
• Provide technical assistance to clients and patients.
• Create and maintain files.
• Ensure accurate documentation is maintained.
• Manage caseloads efficiently.
• Maintain and update the database, including documentation within Epic.
• Develop and retain professional relationships with hospital staff.
• Maintain and respect patient confidentiality.
• Adhere to HIPAA and EMTALA laws.
• Work effectively with diverse groups of people, demonstrating effective communication, organization, and time management.
• Perform other duties as assigned.
• Insurance and medical documentation with patients.

Skills

Communication

Interpersonal skills

Organizational skills

Time management

Independent work

Empathy

Healthcare compliance

Education

High School Diploma

Associate's degree or equivalent

Tools

Epic EHR system

Job description

Cognizant is hiring a Patient Advocate in Cleveland, OH, onsite. Schedule is Monday–Friday, 12:00 PM – 8:30 PM, with 2–3 weeks of training. Start ASAP; experience required: 1–3 years.

The role focuses on assessing and documenting patient eligibility for Medicaid, Social Security, and insurance, while maintaining confidentiality and HIPAA compliance. The position emphasizes collaboration with hospital staff, accurate data handling in Epic, and strong empathy for patients.