Remote Epic Cadence Specialist — Access & Scheduling

Cleveland Clinic; Cleveland (OH); Hybrid; USD 52,000 - 80,000; Full time

Job summary

Cleveland Clinic is seeking an Access Optimization Analyst I to support the Epic Cadence application, template build, testing for new implementations, and handling change requests. You will coordinate tickets and maintain documentation while assisting with integrating new physician practices into front-end Epic systems.

The role requires residence in Northeast Ohio and a mix of remote work (8:00 a.m.–5:00 p.m.) with onsite presence three to four times per month.

Qualifications

• Epic Cadence knowledge and clinic scheduling experience.
• Ability to analyze workflows and data in a healthcare setting.
• Proficient with Microsoft Office (Excel, Word, PowerPoint).
• Strong problem-solving and customer service mindset.

Responsibilities

• Analyze and maintain SER Masterfile provider records.
• Epic scheduling template build; create, maintain, oversee.
• Create and manage change request tickets and docs.
• Evaluate tickets against standards for patient access and care.
• Monitor tickets from submittal through testing and implementation.
• Assist with building visit types, panels, resources.
• Provide end-user training and demonstrations of Epic.

Skills

Analytical skills

Communication skills

Presentation skills

Team collaboration

Education

High School diploma/GED

Associate’s degree

Tools

Epic Cadence

Epic scheduling template build

Epic IT systems

Job description

Cleveland Clinic is seeking an Access Optimization Analyst I to support the Epic Cadence application, template build, testing for new implementations, and handling change requests. You will coordinate tickets and maintain documentation while assisting with integrating new physician practices into front-end Epic systems.

The role requires residence in Northeast Ohio and a mix of remote work (8:00 a.m.–5:00 p.m.) with onsite presence three to four times per month.