Media Technology Operations Coordinator

University of Texas at Austin; United States; On-site; USD 43,000 - 53,000; Full time

Job summary

University of Texas at Austin seeks a Media Technology Associate to support daily equipment checkout operations and student workflows on UT's main campus. You will coordinate student tasks, train staff, manage checklists, and ensure accurate records and timely service delivery.

The role emphasizes onboarding, scheduling, documentation, and strong customer service in a fast-paced college setting, with a focus on reliability and teamwork within Moody College of Communication.

Qualifications

• High school diploma or equivalent.
• Two years of experience working with film, video, lighting, grip, or related media production equipment.
• Experience providing customer service, responding to inquiries, and resolving routine service-related issues.
• Strong interpersonal and communication skills, with the ability to effectively interact with students, faculty, and staff.
• Ability to provide onboarding, training, and guidance on operational procedures, equipment use, customer service expectations, and checkout systems.
• Experience supporting employee scheduling, timesheet administration, and performance documentation.
• Ability to accurately process and maintain equipment reservation, checkout, return, and operational records.
• Experience coordinating, training, mentoring, or leading the work of student employees, volunteers, interns, or similar personnel.
• Strong organizational and time-management skills, with attention to detail in scheduling, documentation, record maintenance, and workflow coordination.
• Ability to prioritize tasks, manage multiple responsibilities, and adapt to changing operational needs in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Demonstrated reliability, punctuality, and professional conduct.
• Proficiency with MacOS and common business applications, including Microsoft 365.

Responsibilities

• Day-to-Day Operations and Student Workflow Management: Manages daily student employee workflow in support of equipment checkout operations.
• Student Workload and Project Management: Creates, prioritizes, and assigns student employee projects and operational tasks.
• Operational Documentation and Records Management: Maintains operational documentation, wiki content, scanning activities, and archival records.
• Student Hiring, Scheduling, and Administrative Coordination: Coordinates day-to-day student employee administrative processes, including interview coordination and timesheet approvals.
• Reservation Workflow Oversight and Student Support: Oversees reservation workflows, monitoring completion and guidance.
• Operational Improvement and Team Participation: Participates in team discussions and suggests improvements.
• Customer Service and User Support: Provides routine customer support, training, and guidance on reservations and returns.
• Checkout System and Equipment Records Support: Maintains patron and equipment records and processes tickets.
• Student Onboarding and Basic Training: Provides onboarding and training for student employees.

Skills

Customer service

Communication

Training

Scheduling

Records management

Team leadership

Problem solving

Attention to detail

MacOS

Microsoft 365

Education

Bachelor’s degree in a relevant field

Tools

MacOS

Microsoft 365

Job description

University of Texas at Austin seeks a Media Technology Associate to support daily equipment checkout operations and student workflows on UT's main campus. You will coordinate student tasks, train staff, manage checklists, and ensure accurate records and timely service delivery.

The role emphasizes onboarding, scheduling, documentation, and strong customer service in a fast-paced college setting, with a focus on reliability and teamwork within Moody College of Communication.