Media Technology Associate, Technology Services, Moody College of Communication

The University of Texas at Austin; Austin (TX); On-site; USD 48,000 - 52,000; Full time

Job summary

The University of Texas at Austin invites applications for a Media Technology Associate in Moody College of Communication. This on-site role supports equipment checkout operations, coordinates student staff workflows, and delivers customer service to students, faculty, and staff on the UT campus.

Core duties include onboarding and training student employees, scheduling, documentation, records management, and overseeing reservation workflows to maintain accurate records and timely service.

Qualifications

• High school diploma or equivalent required.
• 2 years experience with media production equipment.
• Customer service experience and issue resolution.
• Strong communication with students, faculty, staff.
• Ability to onboard, train, and guide on procedures.
• Experience coordinating scheduling and timesheets.
• Maintain equipment reservation and records.
• Experience leading student workers or similar staff.
• Excellent organization and time-management.
• Proficiency with MacOS and Microsoft 365.

Responsibilities

• Manage daily student employee workflow for equipment checkout.
• Create and assign student projects and tasks.
• Maintain operational documentation and records.
• Coordinate onboarding and scheduling of student staff.
• Oversee reservation workflows and check-in processes.
• Support customer service and user guidance for equipment.
• Maintain equipment and patron records; escalate issues.
• Provide training and onboarding for student employees.
• Contribute to team discussions on process improvements.

Skills

Customer service

Interpersonal communication

Training and onboarding

Scheduling

Recordkeeping

Team coordination

Problem-solving

Organizational skills

Education

High school diploma or equivalent

Bachelor’s degree in a relevant field

Tools

MacOS

Microsoft 365

Job description

Media Technology Associate, Technology Services, Moody College of Communication

Hiring Department:

Moody College of Communication

Position Open To:

All Applicants

Weekly Scheduled Hours:

40

FLSA Status:

Non-Exempt from FLSA

Earliest Start Date:

Immediately

Position Duration:

Expected to Continue

Location:

UT MAIN CAMPUS

Job Details

Purpose

The Media Technology Associate supports the daily operation of equipment checkout services by coordinating student employee workflows, supporting reservation and checkout activities, and providing customer service to students, faculty, and staff. The position helps ensure operational priorities are completed accurately, shifts are appropriately staffed, and established procedures are followed consistently. Responsibilities include supporting student employee onboarding, training, scheduling, documentation, records management, and workflow coordination to promote efficient service delivery and a positive user experience. The Media Technology Associate serves as a key operational resource within the Equipment Checkout team, helping maintain reliable, organized, and effective checkout services that support the academic and creative needs of Moody College students, faculty, and staff.

Responsibilities

• Day-to-Day Operations and Student Workflow Management: Manages daily student employee workflow in support of equipment checkout operations. Coordinates student tasks, monitors opening and closing checklists, tracks routine workflow completion, and helps ensure daily operational priorities are completed accurately and on time.
• Student Workload and Project Management: Creates, prioritizes, and assigns student employee projects and operational tasks that support daily operations. Monitors progress, adjusts priorities as needed, and helps ensure student work aligns with service needs, workflow demands, and operational deadlines.
• Operational Documentation and Records Management: Maintains operational documentation, wiki content, scanning activities, and archival records used by staff and student employees. Supports accurate recordkeeping, workflow references, and access to operational information needed for daily operations and compliance requirements.
• Student Hiring, Scheduling, and Administrative Coordination: Coordinates day-to-day student employee administrative processes, including interview coordination, hiring-process support, work schedules, timesheet approvals, and performance evaluation documentation. Supports student staffing continuity while maintaining alignment with management expectations, approval requirements, and workforce planning decisions.
• Reservation Workflow Oversight and Student Support: Oversees reservation workflows performed by student employees, including staging, pickup readiness, check-in accuracy, and issue documentation. Monitors completion, provides routine guidance, and helps ensure reservation activity is handled consistently and on schedule.
• Operational Improvement and Team Participation: Participates in team discussions and contributes recommendations to improve daily operations, service consistency, workflow efficiency, student support, and process effectiveness.
• Customer Service and User Support: Provides routine customer support, training, and guidance to users regarding equipment reservations and returns. Assists with service questions, reinforces checkout expectations, and supports a positive and consistent user experience.
• Checkout System and Equipment Records Support: Supports routine checkout system accuracy by maintaining patron and equipment records, processing standard equipment-related tickets, and updating operational records. Escalates advanced system, inventory, and equipment-accountability issues as appropriate.
• Student Onboarding and Basic Training: Provides onboarding and basic operational training for student employees, including general workflows, safety procedures, customer service expectations, checkout policies, basic checkout system functions, and office tools. Maintains training documentation and coordinates advanced training needs to the Specialist.
• Other Related Functions as Assigned:

Required Qualifications

• High school diploma or equivalent.
• Two years of experience working with film, video, lighting, grip, or related media production equipment.
• Experience providing customer service, responding to inquiries, and resolving routine service-related issues.
• Strong interpersonal and communication skills, with the ability to effectively interact with students, faculty, and staff.
• Ability to provide onboarding, training, and guidance on operational procedures, equipment use, customer service expectations, and checkout systems.
• Experience supporting employee scheduling, timesheet administration, and performance documentation.
• Ability to accurately process and maintain equipment reservation, checkout, return, and operational records.
• Experience coordinating, training, mentoring, or leading the work of student employees, volunteers, interns, or similar personnel.
• Strong organizational and time-management skills, with attention to detail in scheduling, documentation, record maintenance, and workflow coordination.
• Ability to prioritize tasks, manage multiple responsibilities, and adapt to changing operational needs in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Demonstrated reliability, punctuality, and professional conduct.
• Proficiency with MacOS and common business applications, including Microsoft 365.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Bachelor’s degree in a relevant field.
• Four or more years of experience working with film, video, lighting, grip, or related media production equipment.
• Experience working in an equipment checkout, media production, academic technology, or educational support environment.
• Experience coordinating, training, scheduling, or directing the work of student employees, interns, volunteers, or part-time staff.
• Experience organizing daily workflows, assigning tasks, tracking progress, and supporting completion of team projects.
• Experience using equipment checkout, reservation, inventory, or asset-management software.
• Experience maintaining digital records, operational documentation, training materials, or workflow reference resources.
• Experience providing training or guidance on systems, policies, customer service expectations, or operational procedures.
• Experience supporting customer service operations in a fast-paced, service-oriented environment.

Salary Range

$48,000

Working Conditions

• Standard office conditions in a shared office environment.
• Occasional exposure to outdoor temperatures and weather conditions when supporting checkout-related operations.
• Repetitive use of a keyboard and computer workstation.
• Frequent use of manual dexterity.
• Ability to sit, stand, and walk for extended periods.
• Occasional lifting, carrying, or moving of equipment and related objects up to 50 pounds.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers:

You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:

As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility