Media Technology Associate, Technology Services, Moody College of Communication

Phase2 Technology; Austin (TX); On-site; USD 41,000 - 55,000; Full time

Job summary

The University of Texas at Austin invites applications for a Media Technology Associate in Technology Services at the Moody College of Communication. This on-campus role supports daily equipment checkout operations, student worker training, scheduling, and records management to ensure efficient service delivery.

You will coordinate onboarding, track responsibilities, and provide friendly customer service to students, faculty, and staff while upholding procedures and safety guidelines in a

Qualifications

• High school diploma or equivalent required.
• Two years of experience with media production equipment.
• Experience providing customer service and resolving routine issues.
• Strong interpersonal and communication skills.
• Ability to onboard, train, and guide on procedures and checkout systems.
• Experience scheduling, timesheets, and performance documentation.
• Ability to maintain equipment reservation/checkout records.
• Experience leading student employees or similar personnel.
• Strong organizational and time-management skills.

Responsibilities

• Manages daily student employee workflow for equipment checkout operations.
• Creates, prioritizes, and assigns student projects and tasks.
• Maintains operational documentation, wiki content, scanning activities, and archival records.
• Coordinates day-to-day student employee administrative processes (interviews, hiring, schedules, timesheets).
• Oversees reservation workflows, including staging, pickup readiness, and check-in accuracy.
• Contributes to team discussions to improve daily operations and service consistency.
• Provides routine customer support, training, and guidance on reservations and returns.
• Maintains equipment records and tickets, escalating advanced issues as needed.
• Provides onboarding and basic training for student employees; coordinates advanced training.

Skills

Customer service

Onboarding & training

Scheduling

Documentation & records

Equipment checkout

MacOS

Microsoft 365

Communication

Team coordination

Education

High school diploma or equivalent

Bachelor's degree in a relevant field

Tools

MacOS

Microsoft 365

Job description

Media Technology Associate, Technology Services, Moody College of Communication

Hiring Department

Moody College of Communication

Position Open To

All Applicants

Weekly Scheduled Hours

40

FLSA Status

Non-Exempt from FLSA

Earliest Start Date

Immediately

Position Duration

Expected to Continue

Location

UT MAIN CAMPUS

Purpose

The Media Technology Associate supports the daily operation of equipment checkout services by coordinating student employee workflows, supporting reservation and checkout activities, and providing customer service to students, faculty, and staff. The position helps ensure operational priorities are completed accurately, shifts are appropriately staffed, and established procedures are followed consistently. Responsibilities include supporting student employee onboarding, training, scheduling, documentation, records management, and workflow coordination to promote efficient service delivery and a positive user experience. The Media Technology Associate serves as a key operational resource within the Equipment Checkout team, helping maintain reliable, organized, and effective checkout services that support the academic and creative needs of Moody College students, faculty, and staff.

Responsibilities

Day-to-Day Operations and Student Workflow Management

• Manages daily student employee workflow in support of equipment checkout operations. Coordinates student tasks, monitors opening and closing checklists, tracks routine workflow completion, and helps ensure daily operational priorities are completed accurately and on time.

Student Workload and Project Management

• Creates, prioritizes, and assigns student employee projects and operational tasks that support daily operations. Monitors progress, adjusts priorities as needed, and helps ensure student work aligns with service needs, workflow demands, and operational deadlines.

Operational Documentation and Records Management

• Maintains operational documentation, wiki content, scanning activities, and archival records used by staff and student employees. Supports accurate recordkeeping, workflow references, and access to operational information needed for daily operations and compliance requirements.

Student Hiring, Scheduling, and Administrative Coordination

• Coordinates day-to-day student employee administrative processes, including interview coordination, hiring-process support, work schedules, timesheet approvals, and performance evaluation documentation. Supports student staffing continuity while maintaining alignment with management expectations, approval requirements, and workforce planning decisions.

Reservation Workflow Oversight and Student Support

• Oversees reservation workflows performed by student employees, including staging, pickup readiness, check-in accuracy, and issue documentation. Monitors completion, provides routine guidance, and helps ensure reservation activity is handled consistently and on schedule.

Operational Improvement and Team Participation

• Participates in team discussions and contributes recommendations to improve daily operations, service consistency, workflow efficiency, student support, and process effectiveness.

Customer Service and User Support

• Provides routine customer support, training, and guidance to users regarding equipment reservations and returns. Assists with service questions, reinforces checkout expectations, and supports a positive and consistent user experience.

Checkout System and Equipment Records Support

• Supports routine checkout system accuracy by maintaining patron and equipment records, processing standard equipment-related tickets, and updating operational records. Escalates advanced system, inventory, and equipment-accountability issues as appropriate.

Student Onboarding and Basic Training

• Provides onboarding and basic operational training for student employees, including general workflows, safety procedures, customer service expectations, checkout policies, basic checkout system functions, and office tools. Maintains training documentation and coordinates advanced training needs to the Specialist.
• Other Related Functions as Assigned

Required Qualifications

• High school diploma or equivalent.
• Two years of experience working with film, video, lighting, grip, or related media production equipment.
• Experience providing customer service, responding to inquiries, and resolving routine service-related issues.
• Strong interpersonal and communication skills, with the ability to effectively interact with students, faculty, and staff.
• Ability to provide onboarding, training, and guidance on operational procedures, equipment use, customer service expectations, and checkout systems.
• Experience supporting employee scheduling, timesheet administration, and performance documentation.
• Ability to accurately process and maintain equipment reservation, checkout, return, and operational records.
• Experience coordinating, training, mentoring, or leading the work of student employees, volunteers, interns, or similar personnel.
• Strong organizational and time-management skills, with attention to detail in scheduling, documentation, record maintenance, and workflow coordination.
• Ability to prioritize tasks, manage multiple responsibilities, and adapt to changing operational needs in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Demonstrated reliability, punctuality, and professional conduct.
• Proficiency with MacOS and common business applications, including Microsoft 365.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Bachelor's degree in a relevant field.
• Four or more years of experience working with film, video, lighting, grip, or related media production equipment.
• Experience working in an equipment checkout, media production, academic technology, or educational support environment.
• Experience coordinating, training, scheduling, or directing the work of student employees, interns, volunteers, or part-time staff.
• Experience organizing daily workflows, assigning tasks, tracking progress, and supporting completion of team projects.
• Experience using equipment checkout, reservation, inventory, or asset-management software.
• Experience maintaining digital records, operational documentation, training materials, or workflow reference resources.
• Experience providing training or guidance on systems, policies, customer service expectations, or operational procedures.
• Experience supporting customer service operations in a fast-paced, service-oriented environment.

Salary Range

$48,000

Working Conditions

• Standard office conditions in a shared office environment.
• Occasional exposure to outdoor temperatures and weather conditions when supporting checkout-related operations.
• Repetitive use of a keyboard and computer workstation.
• Frequent use of manual dexterity.
• Ability to sit, stand, and walk for extended periods.
• Occasional lifting, carrying, or moving of equipment and related objects up to 50 pounds.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.