Media Consultant/Audio-Visual Technician

University of Michigan; Ann Arbor (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

The University of Michigan School of Social Work Information Technology team is seeking a Media Consultant / Audio-Visual Technician to support instructional technology and AV needs across classrooms, event spaces, and computing environments on campus in Ann Arbor.

This role involves providing friendly customer service, assisting with video conferencing, livestreams, and content creation, and training student staff while staying current with modern AV tools and techniques.

Qualifications

• Bachelor’s degree or comparable professional experience.
• Friendly customer service focus with diverse community support.
• Familiarity with Windows and Mac computing platforms.
• 1+ years of live event support with AV equipment.
• Experience using Zoom, Final Cut Pro, Adobe tools, Camtasia, Kaltura, GarageBand or equivalent.

Responsibilities

• Provide technical support for instructional and AV equipment in classrooms and event spaces.
• Assist with setup for video conferencing, livestreaming, and special event recordings; manage equipment loans.
• Perform routine maintenance, inventory checks, and create user documentation.
• Support training and mentoring of student support staff.
• Stay current with modern instructional technologies and methods.

Skills

Customer service mindset

Windows & Mac familiarity

Verbal and written communication

Physical ability to lift up to 50 lbs

Live event support experience

Education

Bachelor’s degree, or relevant associate degree or comparable experience

Tools

Zoom

Final Cut Pro

Adobe Photoshop

Adobe Premiere

Camtasia

Kaltura

GarageBand

OBS Studio

StreamYard

Job description

Media Consultant/Audio-Visual Technician (underfill)

School of Social Work Information Technology, University of Michigan | Ann Arbor, MI | Full time, 100% effort | Non-exempt

Typical schedule: 7:30am-4:30pm Monday-Friday or Tuesday-Saturday, with occasional deviations for special events

Job Summary

The School of Social Work Information Technology team is looking for a Media Consultant / Audio-Visual Technician to support the instructional technology and audio/visual needs of the faculty, students, and staff of the School of Social Work. Areas of support include classrooms, event spaces, and other computing environments within the School of Social Work building. As a part of our team, you will provide friendly customer service and technical assistance to support our diverse community of faculty, staff, and students. Based on experience, this role may be underfilled at the Audio-Visual Technician level.

Responsibilities

• Technical Assistance (30%). Provide technical support for School of Social Work instructional and audio-visual equipment including computers, projectors, sound amplification, and cameras. Assist faculty, staff, and students in using audio/visual and computer technology in classrooms and event spaces. Schedule and provide setup assistance and support for video conferencing, livestreaming, special event recordings, equipment loans. Support the training and mentoring of student support staff.
• Classroom Technology Support (25%). Assist with regular daily inventory checks and maintenance of classrooms and event spaces. Arrange repairs and replacement of defective equipment. Create documentation and provide training on the use of available classroom technologies. Work with SSW IT on classroom technology lifecycle management. Provide support for e-learning systems including Canvas.
• Video and Audio Production (25%). Provide general videography services using video equipment and web-based lecture capture tools. Perform video editing to create professional quality content. Help set up podcasting equipment and provide training on audio editing and captioning.
• Special Projects (10%). Based on experience, provide support for special projects and other technology needs, such as creating custom A/V solutions, piloting new technologies, updating web pages, or creating interactive learning content and instructional videos.
• Learning and Growth (10%). Foster new skills and stay current on modern instructional technologies.

Required Qualifications

• Bachelor’s degree, relevant associate degree, or comparable professional experience.
• A positive attitude and friendly customer service focus with a desire to help a diverse community with prompt support.
• Familiarity with Windows and Mac computing platforms.
• 1+ years of experience providing live event support, using video and audio equipment such as cameras, audio recorders, tripods, and microphones.
• 1+ years of experience using tools such as Zoom, Final Cut Pro, Adobe Photoshop, Adobe Premiere, Camtasia, Kaltura, and GarageBand (or equivalent).
• Effective verbal and written communication skills to convey technical concepts to non-technical people.
• Ability to move and transport objects such as projectors, screens, monitors, equipment carts, AV racks and podiums weighing up to 50 lbs.

Desired Qualifications

• General knowledge of Canvas or similar learning management systems.
• Experience with the setup and support of live streaming events (primarily via YouTube) along with related hardware and software such as Epiphan Pearl mini, OBS, and StreamYard.
• Familiarity with the University of Michigan IT environment.
• Familiarity with ADA requirements regarding digitally accessible documents and multimedia.

Notes

Reports to the Instructional Technology Manager for the School of Social Work. The primary work location is on campus in Ann Arbor at the School of Social Work Building with some limited flexibility for remote work hours. Candidates must be currently eligible to work in the United States; the University is unable to sponsor visas for this opening.