MEDIA CONSULTANT/AUDIO-VISUAL TECHNICIAN (underfill)

University of Michigan; Ann Arbor (MI); Hybrid; USD 45,000 - 65,000; Full time

Job summary

The University of Michigan’s School of Social Work Information Technology team seeks a Media Consultant / Audio-Visual Technician to support instructional tech and AV needs for faculty, students, and staff. The role covers classrooms, event spaces, and campus computing environments, delivering friendly customer service and technical assistance.

Based on experience, the position may be underfilled. Hybrid/work-mode flexibility is available, with on-campus work in Ann Arbor and occasional remote

Qualifications

• A positive attitude and friendly customer service focus with a desire to help our diverse community with prompt support
• Familiarity with Windows and Mac computing platforms
• 1+ years of experience providing live event support, using video and audio equipment such as cameras, audio recorders, tripods, and microphones
• 1+ years of experience using Zoom, Final Cut Pro, Adobe Photoshop, Adobe Premiere, Camtasia, Kaltura, Garage Band
• Effective communication skills, both verbal and written to convey technical concepts to non-technical people
• Move and transport objects such as projectors, screens, monitors, equipment carts, AV racks and podiums weighing up to 50lbs

Responsibilities

• Provide technical support for School of Social Work instructional and audio-visual equipment including computers, projectors, sound amplification, and cameras.
• Assist faculty, staff, and students in using audio/visual and computer technology in classrooms and event spaces.
• Schedule and provide setup assistance and support for video conferencing, livestreaming, special event recordings, equipment loans.
• Support the training and mentoring of our student support staff.
• Create documentation and provide training on the use of available classroom technologies.

Skills

Customer service

Windows

Mac computing

Live event support

Video equipment

Audio equipment

Video conferencing

Communication skills

Lifting 50lbs

Tools

Zoom

Final Cut Pro

Adobe Photoshop

Adobe Premiere

Camtasia

Kaltura

GarageBand

Job description

MEDIA CONSULTANT/AUDIO-VISUAL TECHNICIAN (underfill)

Candidates should submit the following as one document:

1. Letter of interest.
2. Resume.
3. One page statement that discusses/shares a recent experience; what was learned from this experience, and what you did with what you learned.

In order for the Career Portal system to accept a cover letter and one page statement, please include these as a page of your resume document.

Candidates must be currently eligible to work in the United States, as we are currently unable to sponsor visas for this job opening.

Job Summary

The School of Social Work Information Technology team is looking for a Media Consultant / Audio-Visual Technician to support the instructional technology and audio/visual needs of the faculty, students, and staff of the School of Social Work. Areas of support include classrooms, event spaces, and other computing environments within the School of Social Work building. As a part of our team, you will provide friendly customer service and technical assistance to support our diverse community of faculty, staff, and students. Based on experience, this role may be underfilled at the Audio-Visual Technician level.

Responsibilities*

Technical Assistance - 30%
Provide technical support for School of Social Work instructional and audio-visual equipment including computers, projectors, sound amplification, and cameras. Assist faculty, staff, and students in using audio/visual and computer technology in classrooms and event spaces. Schedule and provide setup assistance and support for video conferencing, livestreaming, special event recordings, equipment loans. Support the training and mentoring of our student support staff.

Classroom Technology Support - 25%
Assist with regular daily inventory checks and maintenance of classrooms and event spaces. Arrange repairs and replacement of defective equipment. Create documentation and provide training on the use of available classroom technologies. Work with SSW IT on classroom technology lifecycle management. Provide support for e-learning systems including Canvas while redirecting or collaborating with other additional support when needed.

Video and Audio Production - 25%
Provide general videography services using video equipment and web-based lecture capture tools. Perform video editing to create professional quality content. Help set up podcasting equipment and provide training on audio editing and captioning.

Special Projects - 10%
Based on experience, provide support for special projects and other technology needs. These may include creating custom A/V solutions, assisting with piloting new technologies, updating web pages, or creation of interactive learning content and/or instructional videos.

Learning and Growth - 10%
Foster new skills and stay current on modern instructional technologies.

Required Qualifications*

• A positive attitude and friendly customer service focus with a desire to help our diverse community with prompt support
• Familiarity with Windows and Mac computing platforms
• 1+ years of experience providing live event support, using video and audio equipment such as cameras, audio recorders, tripods, and microphones
• 1+ years of experience using the following tools (or equivalent): Zoom, Final Cut Pro, Adobe Photoshop, Adobe Premiere, Camtasia, Kaltura, Garage Band
• Effective communication skills, both verbal and written to convey technical concepts to non-technical people
• Move and transport objects such as projectors, screens, monitors, equipment carts, AV racks and podiums weighing up to 50lbs

Desired Qualifications*

• General knowledge of Canvas or similar learning management systems
• Experience with the setup and support of live streaming events (primarily via YouTube) along with related hardware and software options (Epiphan Pearl mini, OBS, StreamYard,etc.)
• Familiarity with the University of Michigan IT environment
• Familiarity with ADA requirements regarding digitally accessible documents and multimedia

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Additional Information

This position reports to the Instructional Technology Manager for the School of Social Work. The typical work schedule for this position is 7:30am-4:30pm Monday-Friday or Tuesday-Saturday but may have occasional deviations for special events. The primary work location is on campus in Ann Arbor at the School of Social Work Building with some limited flexibility for remote work hours. The position is non-exempt and eligible for overtime pay if required. This position is full time, 100% effort.

Union Affiliation

This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.