Med Spa Manager - Lead Growth & Guest Experience

VIVA DAY SPA + MED SPA

Texas

On-site

USD 70,000 - 95,000

Full time

14 days+

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Job summary

Viva Day Spa + Med Spa in Austin, TX, seeks a Med Spa Manager to lead daily operations, performance, and guest experience across Viva's med spa offerings. You'll partner with providers, guest experience teams, and leadership to drive growth, optimize schedules, elevate service standards, and ensure every guest receives an exceptional experience.

Candidate thrives in a fast-paced environment, coaches teams, manages KPIs, and maintains brand standards while delivering award-winning care and

Qualifications

3+ years of leadership experience in a med spa or high-touch service setting.
Strong understanding of cosmetic injectables, laser treatments, skincare, and aesthetic services.
Proven success leading teams and achieving performance goals.
Experience with spa or medical spa software systems preferred.
Strong communication, organization, and problem-solving abilities.

Responsibilities

Lead and develop the Med Spa team through coaching, accountability, and support.
Drive service, retail, membership, and provider performance goals.
Partner with providers to optimize schedules, retention, and guest outcomes.
Ensure an exceptional guest experience at every touchpoint.
Oversee booking efficiency, conversion, rebooking, and utilization metrics.
Resolve guest concerns with urgency and care.
Support hiring, onboarding, training, and performance management.
Maintain operational excellence, compliance, cleanliness, and brand standards.
Collaborate with leadership on growth initiatives and business objectives.