Med Spa Front Desk Coordinator — Patient Experience Lead

CAPS Plastic Surgery, Dermatology, MedSpa, & Wellness Center; Gahanna (OH); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with profit sharing

Paid time off

Holidays

Life insurance

Employee discounts

Tuition reimbursement

Professional development

Job summary

Columbus Aesthetic & Plastic Surgery (CAPS) is seeking a Front Desk Coordinator for a fully onsite role in Columbus, OH. The position focuses on answering calls, scheduling patients, greeting visitors, and supporting the patient experience with front desk duties in a busy medical spa setting.

The Front Desk Coordinator will work with Patient Experience Leads and the Patient Experience Director to ensure seamless check-ins, verify insurance, collect payments, and maintain a welcoming reception

Qualifications

• Previous experience in customer service and front desk roles.
• Experience in aesthetics, dermatology, cosmetology, and/or healthcare industries preferred, but not required.

Responsibilities

• Answer incoming calls promptly, screen calls, take messages, and provide information.
• Schedule and update patient appointments throughout the day.
• Check voicemail from the previous evening.
• Greet patients and other visitors in the CAPS waiting area.
• Manage patient registration forms, HIPAA acknowledgment, and insurance verification.
• Collect payments and copayments, reconciling and delivering to the Billing Team.
• Maintain a neat and professional reception and retail area.
• Use the computer system accurately for scheduling and patient check-ins/outs.
• Exhibit professionalism in all interactions with patients and staff.
• Perform other duties as assigned.

Skills

Customer service

Front desk

Telephone etiquette

Appointment scheduling

Job description

Columbus Aesthetic & Plastic Surgery (CAPS) is seeking a Front Desk Coordinator for a fully onsite role in Columbus, OH. The position focuses on answering calls, scheduling patients, greeting visitors, and supporting the patient experience with front desk duties in a busy medical spa setting.

The Front Desk Coordinator will work with Patient Experience Leads and the Patient Experience Director to ensure seamless check-ins, verify insurance, collect payments, and maintain a welcoming reception