Front Desk Coordinator

Aesthetic Partners; Gahanna (OH); Hybrid; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with profit sharing

Paid time off

Holidays

Life insurance

Employee discounts

Tuition reimbursement

Professional development

Job summary

Columbus Aesthetic & Plastic Surgery (CAPS) is seeking a Front Desk Coordinator for a fully onsite role in Columbus, OH. The position focuses on answering calls, scheduling patients, greeting visitors, and supporting the patient experience with front desk duties in a busy medical spa setting.

The Front Desk Coordinator will work with Patient Experience Leads and the Patient Experience Director to ensure seamless check-ins, verify insurance, collect payments, and maintain a welcoming reception

Qualifications

• Previous experience in customer service and front desk roles.
• Experience in aesthetics, dermatology, cosmetology, and/or healthcare industries preferred, but not required.

Responsibilities

• Answer incoming calls promptly, screen calls, take messages, and provide information.
• Schedule and update patient appointments throughout the day.
• Check voicemail from the previous evening.
• Greet patients and other visitors in the CAPS waiting area.
• Manage patient registration forms, HIPAA acknowledgment, and insurance verification.
• Collect payments and copayments, reconciling and delivering to the Billing Team.
• Maintain a neat and professional reception and retail area.
• Use the computer system accurately for scheduling and patient check-ins/outs.
• Exhibit professionalism in all interactions with patients and staff.
• Perform other duties as assigned.

Skills

Customer service

Front desk

Telephone etiquette

Appointment scheduling

Job description

Front Desk Coordinator Columbus, OH | Onsite | Full-Time Opening
$17 - $19 per hour

Elevate Your Career at Columbus Aesthetic & Plastic Surgery (CAPS)!

Are you dedicated to aesthetics and ensuring patients receive the best experience in a welcoming environment? CAPS is the premier MedSpa in Central Ohio, and we’re seeking a Front Desk Coordinator to join our distinguished team. This is your opportunity to be part of a dynamic organization that blends medical excellence with beauty, aesthetics, and wellness. At CAPS, we deliver the highest quality of care in an environment that fosters trust, embraces innovation, and prioritizes an exceptional patient experience.

About the Role

CAPS operates four locations, including a state-of-the-art Surgery Center! We are seeking a Front Desk Coordinator responsible for answering telephones, scheduling patient appointments, and providing exceptional service to every patient present in our office. This is a fully onsite role.

You will partner with Patient Experience Leads and the Patient Experience Director to ensure a best-in-class patient experience, assist clinical teams by verifying patient insurance coverages, collecting payments and copayments, and performing all duties related to registering patients. You’ll provide information and communicate with various departments regarding front desk activity.

What You’ll Do

Answer incoming calls promptly, screen calls, take messages, and provide information.

Schedule and update patient appointments throughout the day.

Check voicemail from the previous evening.

Greet patients and other visitors in the CAPS waiting area.

Manage patient registration forms, HIPAA acknowledgment, and insurance verification.

Collect payments and copayments, reconciling and delivering to the Billing Team.

Maintain a neat and professional reception and retail area.

Use the computer system accurately for scheduling and patient check-ins/outs.

Exhibit professionalism in all interactions with patients and staff.

Perform other duties as assigned.

Qualifications & Experience

Previous experience in customer service and front desk roles.

Experience in aesthetics, dermatology, cosmetology, and/or healthcare industries preferred, but not required.

Why Join CAPS?

• Work in a state-of-the-art Surgery Center with top-tier clinical professionals.
• Competitive salary and benefits, including medical, dental, vision, paid time off, holidays, 401(k) with profit sharing, company-paid life insurance, employee assistance program, employee discounts, tuition reimbursement, and professional development assistance.
• Be part of a respected, patient-centered organization with award-winning surgeons and a collaborative, expert team.
• Opportunities for advanced career growth and ongoing training in a supportive environment.

What Makes CAPS Exceptional?

Diverse services with an expert team of Plastic Surgeons, Dermatologists, Aesthetic Injectors, Physician Assistants, Nurse Practitioners, RNs, and Medical Aestheticians.

Cutting-edge training and professional development programs, including CME reimbursement.

State-of-the-art facilities designed for optimal patient care and luxury.

Discover Columbus, Ohio

Low cost of living, top-rated schools, thriving arts and culture, abundant outdoor activities, family-friendly community, and central location with easy access to major cities.

Sports lover’s haven: cheer for the Ohio State Buckeyes, Columbus Blue Jackets, and Columbus Crew SC.

The job description is not an employment contract and does not alter the “At Will” employment relationship. Duties and responsibilities may change as needed by the business.