Mechatronics Technician

Sterling St James LLC; Salem (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

Sterling St James LLC in New Hampshire is seeking an Administration Assistant with some electro-mechanical skills to back up the operations manager and lab technician. The position requires some soldering, schematic reading, and testing experience, and a U.S. citizenship due to ITAR work.

The candidate will handle account and order management, logistics, and RMA processes, while coordinating across departments to keep operations running smoothly.

Qualifications

• At least 3 years of administrative experience with some electro-mechanical exposure.
• Experience with ERP/financial software is required; QuickBooks preferred.
• Ability to interact professionally with customers in a service or support role.
• ISO/ITAR/DOC/DOS compliance knowledge is advantageous.
• Strong organizational skills and ability to manage multiple projects.

Responsibilities

• Manage quotes, sales orders, POs, and accounts payable/receivable.
• Oversee domestic shipping, packing, and logistics.
• Coordinate returns via RMA process and maintain returns log.
• Manage U.S. warehouse inventory and perform regular counts.
• Coordinate activities across manufacturing, service, sales and shipping.
• Provide backup support to Lab Technician when needed.
• Handle miscellaneous administrative tasks for business needs.

Skills

Administrative experience

Electro-mechanical background

ERP/financial software

Customer relations

Organization

Team collaboration

Soldering/schematics testing

Education

Business admin degree or related certification

Tools

Intuit QuickBooks Enterprise

Job description

POSITION: Administration Assistant (with some Technician skills)

LOCATION: Salem / Nashua, NH

Company in southern New Hampshire is recruiting an Administration Assistant who has some basic electro-mechanical technical skills (MUST HAVE some experience with soldering, reading schematics, testing)

Small company is looking for a unique individual who will back up the operations manager. They will also back up bench tech with some basic electro-mechanical tasks.

(with the company doing ITAR work, the individual they hire MUST be a U.S. citizen)

Responsibilities

• Account & Order Management: Act as a key account coordinator by generating quotes, processing sales orders, handling Purchase Orders (POs), and managing accounts payable collections.
• Logistics & Shipping: Oversee all domestic shipping and receiving activities (excluding complex export compliance managed by senior management). Pack, lift, and handle boxes to ensure timely delivery to customers and suppliers.
• RMA & Returns: Manage the Return Merchandise Authorization (RMA) process. Coordinate returns following established protocols, maintain the daily returns log, and provide timely reports to the Business Operations Manager.
• Inventory Control: Manage the U.S. warehouse inventory. Lead physical counts and year-end audits to ensure precise stock accuracy for both commercial orders and repair spare parts.
• Cross-Company Coordination: Serve as a primary point of contact and coordinate activities between manufacturing, service, sales, and shipping departments.
• Additional tasks: Perform other administrative or operational duties as assigned to support business needs.
• Technical Backup: Maintain competency on a regular basis to provide effective backup support for the Lab Technician.

Requirements

• Technical & Administrative Balance: At least 3 years of administrative experience combined with an electro-mechanical background or a strong aptitude for technical environments.
• Software & Systems: Proficiency with computers and standard office software. Experience with ERP or financial software is required; Intuit QuickBooks Enterprise Solutions is strongly preferred.
• Customer Relations: At least 3 years of direct experience interacting with customers in a professional service or sales support capacity.
• Compliance: Comply with ISO, ITAR, DOC, DOS, and company policies. Prior experience working in ISO and ITAR-regulated environments is highly advantageous.
• Organization: Strong organizational skills and ability to monitor work, manage tasks, and meet deadlines across multiple ongoing projects.
• Team Dynamics: Proven ability to work independently while seamlessly collaborating as part of a small, tight-knit team with a focus on mutual backup.
• Education: A relevant degree or certification in business administration or a related field is preferred.