Administration Assistant - with Technician skills

H. T. PROF Group; Salem (NH); On-site; USD 45,000 - 65,000; Full time

Job summary

H. T. PROF Group is seeking an Administration Assistant in southern New Hampshire who combines strong administrative skills with basic electro‑mechanical technical abilities, including soldering, schematics, and testing.

The role backs up the operations manager and bench tech, with responsibility for order management, shipping, inventory, and cross‑department coordination. ITAR work requires U.S. citizenship.

Qualifications

• At least 3 years of administrative experience combined with an electro‑mechanical background or strong technical aptitude.
• Proficiency with standard office software; experience with ERP/financial software, especially QuickBooks Enterprise Solutions.
• At least 3 years of direct experience interacting with customers in a professional service or sales support capacity.
• Compliance with ISO, ITAR, DOC, DOS; experience in ISO/ITAR‑regulated environments is advantageous.
• Strong organizational skills and ability to manage multiple projects and deadlines.
• Team-oriented with ability to work independently in a small team.

Responsibilities

• Account & Order Management: generate quotes, process sales orders, POs, and manage accounts payable collections.
• Logistics & Shipping: oversee domestic shipping/receiving; pack and move boxes to ensure timely delivery.
• RMA & Returns: manage the RMA process, maintain returns log, report to Business Operations Manager.
• Inventory Control: manage US warehouse inventory; lead physical counts and year-end audits.
• Cross‑Company Coordination: coordinate activities between manufacturing, service, sales, and shipping departments.
• Additional tasks: perform other administrative or operational duties as assigned.
• Technical Backup: provide backup support for the Lab Technician.

Skills

soldering

reading schematics

testing

administrative experience

Education

Business administration degree or certification

Tools

ERP software

Intuit QuickBooks Enterprise Solutions

Job description

POSITION: Administration Assistant (with some Technician skills)

Company in southern New Hampshire is recruiting an Administration Assistant who has some basic electro‑mechanical technical skills (MUST HAVE some experience with soldering, reading schematics, testing).

Small company is looking for a unique individual who will back up the operations manager. They will also back up bench tech with some basic electro‑mechanical tasks.

(with the company doing ITAR work, the individual they hire MUST be a U.S. citizen)

Responsibilities

• Account & Order Management: Act as a key account coordinator by generating quotes, processing sales orders, handling Purchase Orders (POs), and managing accounts payable collections.


• Logistics & Shipping: Oversee all domestic shipping and receiving activities (excluding complex export compliance managed by senior management). Pack, lift, and handle boxes to ensure timely delivery to customers and suppliers.


• RMA & Returns: Manage the Return Merchandise Authorization (RMA) process. Coordinate returns following established protocols, maintain the daily returns log, and provide timely reports to the Business Operations Manager.


• Inventory Control: Manage the U.S. warehouse inventory. Lead physical counts and year‑end audits to ensure precise stock accuracy for both commercial orders and repair spare parts.


• Cross‑Company Coordination: Serve as a primary point of contact and coordinate activities between manufacturing, service, sales, and shipping departments.


• Additional tasks: Perform other administrative or operational duties as assigned to support business needs.


• Technical Backup: Maintain competency on a regular basis to provide effective backup support for the Lab Technician.

Requirements

• Technical & Administrative Balance: At least 3 years of administrative experience combined with an electro‑mechanical background or a strong aptitude for technical environments.


• Software & Systems: Proficiency with computers and standard office software. Experience with ERP or financial software is required; Intuit QuickBooks Enterprise Solutions is strongly preferred.


• Customer Relations: At least 3 years of direct experience interacting with customers in a professional service or sales support capacity.


• Compliance: Comply with ISO, ITAR, DOC, DOS, and company policies. Prior experience working in ISO and ITAR‑regulated environments is highly advantageous.


• Organization: Strong organizational skills and ability to monitor work, manage tasks, and meet deadlines across multiple ongoing projects.


• Team Dynamics: Proven ability to work independently while seamlessly collaborating as part of a small, tight‑knit team with a focus on mutual backup.


• Education: A relevant degree or certification in business administration or a related field is preferred.