Mechanical Tech & Project Coordinator — Customer Service

Mikron Group; Denver (CO); On-site; USD 48,216 - 55,104; Full time

Benefits offered by this job

PTO

10 paid holidays

Pet Insurance

Medical, Dental, Vision

Short/Long Term Disability

401k with matching

Tuition Reimbursement

Professional Growth Opportunities

Job summary

Mikron Automation in Denver, CO seeks a Customer Service Mechanical Technician Project Coordinator to support service teams, assist planners, and coordinate mechanical assemblies. You will engage with customers by phone, email, and Salesforce, aiding project schedules and on-site installations.

Responsibilities include maintaining shop areas, preassembling projects, and collaborating with engineering to address technical challenges while travel up to 25% is required.

Qualifications

• 3+ years of relevant working experience and strong customer service skills.
• Proficient in MS Office and MS Excel; familiarity with Salesforce and SAP is a plus.
• Ability to read, interpret and work from engineering drawings and sketches.

Responsibilities

• Support Customer Service personnel across applications, engineering, sales and parts.
• Assist planner/scheduler with mechanical assembly needs and project timing.
• Interface with customers via phone, email and Salesforce; respond within 24 hours.
• Support installation at customer sites; preassemble and coordinate shipping.
• Maintain organized CUS shop area and assist in-house builds.
• Collaborate with project managers and supervisors to optimize execution.

Skills

Customer service

Reading engineering drawings

Industrial automation experience

Tools

Microsoft Excel

Microsoft Office

Salesforce

SAP

Job description

Mikron Automation in Denver, CO seeks a Customer Service Mechanical Technician Project Coordinator to support service teams, assist planners, and coordinate mechanical assemblies. You will engage with customers by phone, email, and Salesforce, aiding project schedules and on-site installations.

Responsibilities include maintaining shop areas, preassembling projects, and collaborating with engineering to address technical challenges while travel up to 25% is required.