Customer Service Mechanical Technician Project Coordinator

Mikron Group; Denver (CO); On-site; USD 48,216 - 55,104; Full time

Benefits offered by this job

PTO

10 paid holidays

Pet Insurance

Medical, Dental, Vision

Short/Long Term Disability

401k with matching

Tuition Reimbursement

Professional Growth Opportunities

Job summary

Mikron Automation in Denver, CO seeks a Customer Service Mechanical Technician Project Coordinator to support service teams, assist planners, and coordinate mechanical assemblies. You will engage with customers by phone, email, and Salesforce, aiding project schedules and on-site installations.

Responsibilities include maintaining shop areas, preassembling projects, and collaborating with engineering to address technical challenges while travel up to 25% is required.

Qualifications

• 3+ years of relevant working experience and strong customer service skills.
• Proficient in MS Office and MS Excel; familiarity with Salesforce and SAP is a plus.
• Ability to read, interpret and work from engineering drawings and sketches.

Responsibilities

• Support Customer Service personnel across applications, engineering, sales and parts.
• Assist planner/scheduler with mechanical assembly needs and project timing.
• Interface with customers via phone, email and Salesforce; respond within 24 hours.
• Support installation at customer sites; preassemble and coordinate shipping.
• Maintain organized CUS shop area and assist in-house builds.
• Collaborate with project managers and supervisors to optimize execution.

Skills

Customer service

Reading engineering drawings

Industrial automation experience

Tools

Microsoft Excel

Microsoft Office

Salesforce

SAP

Job description

Customer Service Mechanical Technician Project Coordinator

USA, Denver, CO

Making complexity accessible

Mikron Automation is your worldwide partner for advanced automation solutions. At Mikron we are committed to delivering the best assembly systems and all needed services throughout your product’s entire life cycle. With our extensive engineering know-how, complex process expertise, scalable platforms, and lifelong support we are driving lasting success.

Your main tasks

Essential Duties & Responsibilities

• Support Customer Service personnel- Applications, Engineering, Sales, Customer support, and Parts
• Assist CUS Planner/Scheduler with mechanical assembly needs
• Support MT project schedule and adjustment when needed
• Collaborate with Project Managers and Supervisor to streamline activities and mitigate technical difficulties.
• Collaborate with various supervisors and managers for project execution activities and resourcing
• Interface with customers via phone, email, and Salesforce
• Support installation at the customer site
• Maintain CUS shop area and support in house builds
• Follow all safety policies and precautions
• Responsible to respond to customers in less than 24 hours for normal requests and within 1 hour for down type situations
• Receive parts from Logistics to assemble machinery following standard procedure
• Alignment of the machine, stations and conveyor circuit at MDE or on-site as required
• Plumbing and wiring of the machine according to the company standards at MDE or on-site as required
• Pre-align stations with calibration at MDE or on-site as required
• Final alignment and fine tuning of stations at MDE or on-site as required
• Brainstorm potential mechanical changes with the engineering team
• Run machine during debug at MDE or on-site as required
• Ensure CUS area is organized and stocked
• Preassemble mechanical projects and coordinate shipping as needed
• Inventory, prep, and ship project job boxes ahead of field install

Required Education, Experience, Knowledge, & Skills

• 3+ years of relevant working experience and customer service skills
• Microsoft Office, Microsoft Excel is required
• Industrial automation experience. (preferred)
• Medical/pharmaceutical manufacturing industry knowledge. (preferred)
• SAP experience is a plus. (preferred)
• SalesForce experience is a plus. (preferred)
• Ability to read, interpret and work from engineering drawings and sketches (preferred)

Additional Requirements

• Must be eligible to work in the United States
• Must be able to travel as requested
• Willing and able to travel 25% of the year. Overtime may be required up to 50% of the time, depending on workload and operational needs including travel with little notice
• May be required to work off shift hours and Holidays
• Must have a valid state Driver license

Employment Qualifications

• Must be eligible to work in the United States
• Must have a valid state Driver license
• Must be available to work overtime
• Mikron Corporation Denver is a drug free working environment.

Company Offered Benefits

• PTO
• 10 paid holidays (1-2 floating based on start date)
• Pet Insurance
• Excellent Medical, Dental, and Vision insurance
• Short Term Disability, Long Term Disability, Life Insurance & ADD
• FSA, HAS
• Bonus Eligible
• Employee Assistance Program
• 401k with matching up to 5%, immediately vested
• Tuition and Continuing Education Reimbursement
• Professional Growth Opportunities

Pay Range

• $35 - $40 per hour
• This job closes on 08/22/2026 all applications up to 08/22/2026 will be considered*