Service Technician - Hampton Roads VA

Smart Care Equipment Solutions; Virginia (MN); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Company service vehicle

Fuel card

Tablet and cell phone

401k

Paid time off

Job summary

Smart Care Equipment Solutions is seeking a skilled service technician to support commercial kitchen, refrigeration, ware‑washing, and related equipment across client sites in Minnesota and nearby states. You will diagnose, repair, install parts, read diagrams and schematics, communicate with manufacturers, and work with our Technical Assistance Team on complex issues.

A high school diploma, 1 year of technical experience in refrigeration or HVAC, a valid driver's license, and willingness to

Qualifications

• High School diploma or equivalent.
• 1 year of technical experience in refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service.
• Valid driver’s license and acceptable motor vehicle record.
• Willingness and ability to be involved with the emergency on-call rotation that includes nights and weekends.
• Occasional overnight travel as assigned.
• Immigration sponsorship not provided for this role.
• EPA/CFESA certifications preferred.
• Commercial refrigeration and/or commercial cooking equipment repair experience preferred.
• Self-motivated with the ability to prioritize and work independently.

Responsibilities

• Partner with restaurant and hospitality managers to offer service solutions for commercial cooking, refrigeration, ware‑washing, and other equipment.
• Demonstrate mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics.
• Troubleshoot, diagnose, and repair commercial kitchen equipment including cooking, refrigeration, ware‑washing and other equipment.
• Communicate with manufacturers to aid diagnoses and parts identification.
• Consult with Technical Assistance Group for support while onsite.
• Install parts ordered for the customer in a timely and professional manner.
• Promote other services provided by Smart Care to customers when needed.
• Produce accurate administrative documents such as work orders, time reporting, receipts, and truck stock inventory.
• Follow safe work practices and maintain a neat service vehicle and inventory.

Skills

Troubleshooting

Reading schematics

Mechanical aptitude

On-site communication

Education

High School diploma or equivalent

EPA/CFESA certification preferred

CFESA certification preferred

Job description

What’s in it For You

On‑the‑job training with available on‑demand technical support as well as ongoing formal hands‑on and classroom training at our National Training Kitchen.

Professional CFESA certifications with the potential for advancement.

Receive a company service vehicle, fuel card, tablet and cell phone for business use.

Market‑leading benefits program including 401k and paid time off.

Take charge of your career through growth opportunities including advanced technician and management positions.

What You Will Do

• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware‑washing, and other specialty food service equipment.
• Demonstrate your mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics.
• Properly troubleshoot, diagnose, and repair commercial kitchen equipment including cooking, refrigeration, ware‑washing and other specialty food service equipment.
• Communicate with manufacturers as needed to help with diagnoses and parts identification.
• Consult with the Technical Assistance Group for technical support while onsite.
• Install all parts ordered for the customer in a timely and professional manner and in line with company policy.
• Promote and recommend other services provided by Smart Care to customers when needed.
• Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory.
• Follow safe work practices and accident prevention procedures.
• Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory.
• Maintain productivity levels in accordance with company standards.

Physical Requirements

• Ability to frequently kneel, bend, squat, push, pull, reach, and occasionally lift and carry up to 70 pounds.
• Ability to work with moving mechanical parts, pressurized steam equipment, open flames, heated surfaces, liquids, and risk of electrical shock in damp, humid, or freezing conditions.
• Ability to work on ladders, roofs, and other high places.

Minimum Qualifications

• High School diploma or equivalent.
• 1 year of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service.
• Valid driver’s license and acceptable motor vehicle record.
• Willingness and ability to be involved with the emergency on‑call rotation that includes nights and weekends.
• Availability for occasional overnight travel as assigned.
• Immigration sponsorship not provided for this role.

Preferred Qualifications

• Relevant technical training, licenses, and/or certifications (i.e., EPA, CFESA).
• Commercial refrigeration and/or commercial cooking equipment repair experience.
• Self‑motivated with the proven ability to prioritize and work independently with minimal direct supervision.

About the Company

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand‑alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. We are OEM‑agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs.

Equal Employment Opportunity

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [e-mail].