Mechanical Inside Sales

FORCE America; Savage (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

FORCE America, located in Savage, MN, is seeking a Mechanical/Hydraulic Inside Sales Specialist. This role focuses on providing customer support, responding to inquiries and quotes, and building strong relationships with customers. Candidates should have a High School Diploma or GED, with 2-4 years of experience in a mechanical role preferred. Strong negotiation and communication skills are essential. FORCE America offers a competitive salary and excellent benefits.

Qualifications

• 2-4 years of relevant work experience in mechanical type role preferred.
• Experience in a customer-facing role a big plus.
• Ability to develop a comprehensive understanding of product knowledge.

Responsibilities

• Provide customer support by responding to inquiries and requests for quotes.
• Build relationships with customers and provide technical support.
• Authorize warranty and credit dispositions.

Skills

Mechanical aptitude

Negotiation skills

Communication skills

Customer service experience

Detail oriented

Education

High School Diploma or GED

Tools

MS applications

Job description

FORCE America, Inc. is looking to fill an opening for a Mechanical/Hydraulic Inside Sales Specialist. This role, located in person at our Savage, MN location, will provide customer support by responding to inquiries, requests for quotes as well as answer basic questions on systems we provide. This person will also build relationships with customers, provide technical support and troubleshooting, negotiates with customers and coordinates with our Outside Sales Team members.

FORCE America provides systems and components to the on-and off-highway mobile markets. FORCE America is 100% employee-owned and has a strong presence in the market for over 70 years. We provide a competitive salary and excellent benefits.

• Partners with assigned customer base to provide pricing, availability, updates on order status.
• Assists with overflow customer inquiries regarding common product lines, current orders, escalate orders, part availability, provides alternative product, and light technical support.
• Enters system sales and quotes.
• Provides light technical support for the development of applications and design.
• Provides troubleshooting for systems.
• Authorizes warranty and credit dispositions.
• Administrative support including email orders, fax, and providing number RMA’s.
• Partner with Outside sales team to coordinate customer service needs for dedicated customer base.
• Other duties as assigned.

Minimum Qualifications:

• High School Diploma or GED required.
• 2-4 years of relevant work experience in mechanical type role preferred. Experience in a customer-facing role a big plus.
• Ability to develop a comprehensive understanding of product knowledge and application, assembly, and the ability to troubleshoot.
• Demonstrated cultural expectations of core values in inside sales.
• Good negotiation skills, able to provide value added up-selling.
• Able to develop relationships with internal and external customers.
• Strong mechanical aptitude.
• Good communication skills, written and verbal, most often over the phone.
• Strong sense of urgency and ability to prioritize in order to meet the expectations of the customer.
• Detail oriented and the ability to exhibit patience.
• Experience with MS applications, Outlook, Excel and Word preferred.