Mechanical Inside Sales

FORCE America; Riverside (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible spending account

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

A leading provider in mechanical systems is seeking an Inside Sales Specialist to join their team in Riverside, MO. This position involves providing customer support, responding to inquiries, and coordinating with the Outside Sales Team. The ideal candidate will have strong mechanical aptitude and negotiation skills, along with the ability to build and maintain relationships with customers. Competitive salary and excellent benefits are offered.

Qualifications

• 2-4 years of relevant work experience in a mechanical type role preferred.
• Experience in a customer-facing role is a big plus.
• Ability to troubleshoot systems and provide technical support.

Responsibilities

• Provide customer support by responding to inquiries and requests for quotes.
• Build relationships with customers and provide technical support.
• Coordinate with Outside Sales Team members.

Skills

Mechanical aptitude

Negotiation skills

Customer relationship building

Communication skills

Detail-oriented

Education

High School Diploma or GED

Tools

MS Office

Job description

FORCE America, Inc. is looking to fill an opening for aMechanical/Hydraulic Inside Sales Specialist. This role, located in person at our Riverside, MO location, will provide customer support by responding to inquiries, requests for quotes, as well as answering basic questions on systems we provide. This person will also build relationships with customers, provide technical support and troubleshooting, negotiate with customers and coordinate with our Outside Sales Team members.

FORCE America provides systems and components to the on‑and off‑highway mobile markets. FORCE America is 100% employee‑owned and has a strong presence in the market for over 70 years. We provide a competitive salary and excellent benefits.

• Partners with assigned customer base to provide pricing, availability, updates on order status.
• Assists with overflow customer inquiries regarding common product lines, current orders, escalates orders, part availability, provides alternative product, and light technical support.
• Enters system sales and quotes.
• Provides light technical support for the development of applications and design.
• Provides troubleshooting for systems.
• Authorizes warranty and credit dispositions.
• Administrative support including email orders, fax, and providing number RMA’s.
• Partner with Outside sales team to coordinate customer service needs for dedicated customer base.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or GED required.
• 2-4 years of relevant work experience in mechanical type role preferred. Experience in a customer‑facing role a big plus.
• Ability to develop a comprehensive understanding of product knowledge and application, assembly, and the ability to troubleshoot.
• Demonstrated cultural expectations of core values in inside sales.
• Good negotiation skills, able to provide value added up‑selling.
• Able to develop relationships with internal and external customers.
• Strong mechanical aptitude.
• Good communication skills, written and verbal, most often over the phone.
• Strong sense of urgency and ability to prioritize in order to meet the expectations of the customer.
• Detail oriented and the ability to exhibit patience.
• Experience with MS applications, Outlook, Excel and Word preferred.

Benefits

• 401(k)
• 401(k) matching
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insuranceAnd more!