Mechanical Claims Operations Manager

APCO Holdings, LLC; Indiana; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision benefits

401(k) with company match

Paid time off and holidays

Leadership growth opportunities

Collaborative work environment

Job summary

APCO Holdings, LLC is seeking a Claims Manager to lead our mechanical and technical claim adjustments, overseeing specialty claims groups within the Claims Department. The role emphasizes process execution, staff supervision, and providing expert guidance to claims teams.

Strong communication, computer literacy, and a deep understanding of automotive systems are essential. Requirements include a High School Diploma or GED, a Bachelor's degree and ASE or manufacturer certifications preferred, and

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree and/or ASE or manufacturer certifications preferred but not required.
• 5+ years in a mechanical claims call center position.

Responsibilities

• Manage and direct the Claims Group and Inspections Group in concert with Claims Operations Director.
• Oversee the Appearance Group and Maintenance Group.
• Provide technical expertise and consultation to the Claims Group.
• Review claims exceeding current authority.
• Review denials exceeding $5000.
• Handle escalated claims calls from customers, dealers, agents.

Skills

Excel

Word

PCRS

Writing

Verbal communication

Negotiation

Customer service

Automotive systems

Education

High School Diploma or GED

Bachelor’s degree; ASE or manufacturer certifications preferred

Tools

None

Job description

APCO Holdings, LLC is seeking a Claims Manager to lead our mechanical and technical claim adjustments, overseeing specialty claims groups within the Claims Department. The role emphasizes process execution, staff supervision, and providing expert guidance to claims teams.

Strong communication, computer literacy, and a deep understanding of automotive systems are essential. Requirements include a High School Diploma or GED, a Bachelor's degree and ASE or manufacturer certifications preferred, and