MCI Triage Supervisor

Behavioral Health Network, Inc.; Springfield (MA); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Leadership Growth

Extensive Training

Collaborative Culture

Award-Winning Workplace

Diverse Workplace

Job summary

Behavioral Health Network (BHN) in Western Massachusetts is seeking a Mobile Crisis Triage Supervisor who will provide leadership, coordination, and clinical oversight for Adult and Youth Mobile Crisis Intervention Teams.

The role requires a Master's in a mental health field and LICSW/LMHC licensure, with at least two years of post-graduate clinical experience and two years of supervision. BHN offers growth opportunities, training, and a collaborative, award-winning workplace.

Qualifications

• Master's degree in a mental health field is required.
• LICSW or LMHC licensure is required.
• Minimum 2 years of post-graduate clinical experience and 2+ years of supervisory experience.
• Expertise in clinical triage, crisis intervention, and de-escalation techniques.
• Excellent time management, communication, and critical thinking skills.
• Familiarity with Recovery-Oriented models and community-based behavioral health services.

Responsibilities

• Oversee a team of Triage Clinicians and provide clinical oversight.
• Coordinate incoming crisis assessment requests across AMCI and YMCI teams.
• Monitor the phone dashboard, mobile team movement, and call quality during shifts.
• Assign crisis staff to cases based on triage guidelines and shift needs.
• Provide real-time leadership to ensure shift productivity.
• Collaborate with internal departments including Central Intake, Co-Response Supervisors, and MCI staff.
• Model professionalism, teamwork, and adherence to policies and procedures.
• Maintain communication with leadership and participate in supervision and quality assurance initiatives.

Skills

Crisis intervention

Supervisory experience

Leadership

Time management

Communication

De-escalation techniques

Recovery-Oriented models

Education

Master's Degree in a mental health field

Job description

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and a Certified Great Place to Work. Recognized by The Boston Globe as the 10th Best Employer in Massachusetts, BHN is committed to providing high-quality, community-based behavioral health services.

If you are a licensed clinician with supervisory experience who thrives in a fast-paced environment and has a passion for supporting crisis response teams, we invite you to join our team as a Mobile Crisis Triage Supervisor. In this role, you'll provide leadership, coordination, and clinical oversight for BHN's Adult and Youth Mobile Crisis Intervention Teams.

What You'll Do:

As a Triage Supervisor, you will oversee a team of Triage Clinicians and ensure a rapid, compassionate response to individuals in crisis by managing the flow of crisis calls and ensuring appropriate assignments of mobile assessments.

Key Responsibilities:

• Supervise and support a team of Bachelor 's-level Triage Counselors.
• Manage and coordinate incoming crisis assessment requests across AMCI and YMCI teams.
• Monitor the phone dashboard, mobile team movement, and call quality during shifts.
• Assign crisis staff to cases based on triage guidelines and shift needs.
• Provide real-time oversight and leadership to ensure shift productivity.
• Ensure mobile assessments are prioritized and promptly assigned.
• Collaborate with internal departments including Central Intake, Co-Response Supervisors, and MCI staff.
• Model professionalism, teamwork, and adherence to policies and procedures.
• Maintain communication with leadership and participate in supervision and quality assurance initiatives.

What We Offer:

• Leadership Growth: Supervise a dynamic crisis team while building on your leadership and operational coordination skills.
• Extensive Training: Access to clinical, crisis intervention, and management development programs.
• Collaborative Culture: Work in a fast-paced, mission-driven environment with experienced professionals.
• Award-Winning Workplace: BHN is ranked the 10th Best Employer in Massachusetts by The Boston Globe.
• Diverse Workplace: Bilingual candidates and individuals from diverse backgrounds are strongly encouraged to apply.

What You'll Bring:

• Master's Degree in a mental health-related field (required).
• LICSW or LMHC licensure (required).
• Minimum 2 years of post-graduate clinical experience and 2+ years of supervisory experience (required).
• Expertise in clinical triage, crisis intervention, and de-escalation techniques.
• Excellent time management, communication, and critical thinking skills.
• Familiarity with Recovery-Oriented models and community-based behavioral health services.
• Ability to lead diverse teams, make timely decisions, and maintain a calm, solution-focused presence.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care across Western Massachusetts. Our core values - Humanity, Empowerment, Accountability, Respect, and Teamwork - guide how we lead, how we serve, and how we support one another.

Shift: Full-Time and Part-Time available Pay: $40.16/hr #LI-AH1