MCA & Process Excellence Leader

Citibank (Switzerland) AG; Tampa (FL); Hybrid; Confidential; Full time

Job summary

Citi in Tampa, FL seeks a senior MCA & Process Management Leader to oversee the Manager Controls Assessment program, control automation, and process management for Wealth. You will lead end-to-end risk controls and governance, reporting to the Wealth Control Head.

This role emphasizes design, implementation, and execution of controls, risk identification, and residual risk management, ensuring quality and regulatory compliance across the control framework.

Qualifications

• 15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• 8+ years managerial experience preferred
• Ability to identify, measure, and manage key risks and controls.

Responsibilities

• Provides leadership and direction through Senior Managers, directing and overseeing teams while setting strategic objectives and ensuring optimal performance.
• Drives MCA and Process Management execution in accordance with Policy & Framework, Standards and Procedures.
• Designs and manages control enhancements to increase efficiency and reduce residual risk.
• Identifies missing or inadequate controls and executes robust corrective actions with urgency.
• Manages Wealth’s execution of common controls to ensure quality and efficiency.
• Escalates, reports, and mitigates control issues with transparency to stakeholders.

Skills

Analytical Thinking

Assessment

Business Acumen

Constructive Debate

Controls Lifecycle

Governance

Issue Management

Process Design

Risk Management lifecycle

Stakeholder Management

Education

Bachelor's/University degree

Master's degree preferred

Tools

Microsoft Office Suite

Job description

Citi in Tampa, FL seeks a senior MCA & Process Management Leader to oversee the Manager Controls Assessment program, control automation, and process management for Wealth. You will lead end-to-end risk controls and governance, reporting to the Wealth Control Head.

This role emphasizes design, implementation, and execution of controls, risk identification, and residual risk management, ensuring quality and regulatory compliance across the control framework.