MCA Lead Analyst: Risk & Controls Leader (Hybrid)

Citi; New Castle (DE); Hybrid; USD 115,000 - 172,000; Full time

Benefits offered by this job

Hybrid work model

Learning & development resources

Wellbeing & financial support

Job summary

Citi in New Castle, Delaware, is seeking a Lead Analyst for the Managers Control Self-Assessment (MCA) within the US Consumer Cards Marketing Organization, with emphasis on E-mail and Direct Mail campaigns.

The role drives risk identification, escalation, and remediation, coordinating attestation cycles and governance. Hybrid work model and exposure to senior leadership across the function are offered.

Qualifications

• 6–10 years of progressive experience in operational risk management, internal audit, compliance, or risk & control governance within financial services.
• Strong design, testing, execution, and lifecycle management of internal controls and risk assessments.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Provide end-to-end operational risk governance for Marketing Operations, focusing on E-mail and Direct Mail channels.
• Lead MCA/RCSA program activities and ensure rigorous attestation cycles and reporting.
• Identify and remediate emerging risks, control deficiencies, and operational events with root-cause analysis.
• Ensure MCA activities align with ORM Policy, Standards, and Procedures.
• Monitor KPIs and KRIs to assess control effectiveness and risk posture.
• Maintain a robust MCA control inventory and reporting dashboard.

Skills

Analytical Thinking

Assessment

Business Insights

Constructive Debate

Controls Lifecycle

Controls Management

Data Quality Management

Digital Skills

Risk Management Lifecycle

Stakeholder Management

Education

Bachelor's degree

Master's degree preferred

Job description

Citi in New Castle, Delaware, is seeking a Lead Analyst for the Managers Control Self-Assessment (MCA) within the US Consumer Cards Marketing Organization, with emphasis on E-mail and Direct Mail campaigns.

The role drives risk identification, escalation, and remediation, coordinating attestation cycles and governance. Hybrid work model and exposure to senior leadership across the function are offered.