Managers Control Self-Assessment (MCA) Lead Analyst – US Consumer Cards Marketing

Citi; New Castle (DE); Hybrid; USD 115,000 - 172,000; Full time

Benefits offered by this job

Hybrid work model

Learning & development resources

Wellbeing & financial support

Job summary

Citi in New Castle, Delaware, is seeking a Lead Analyst for the Managers Control Self-Assessment (MCA) within the US Consumer Cards Marketing Organization, with emphasis on E-mail and Direct Mail campaigns.

The role drives risk identification, escalation, and remediation, coordinating attestation cycles and governance. Hybrid work model and exposure to senior leadership across the function are offered.

Qualifications

• 6–10 years of progressive experience in operational risk management, internal audit, compliance, or risk & control governance within financial services.
• Strong design, testing, execution, and lifecycle management of internal controls and risk assessments.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Provide end-to-end operational risk governance for Marketing Operations, focusing on E-mail and Direct Mail channels.
• Lead MCA/RCSA program activities and ensure rigorous attestation cycles and reporting.
• Identify and remediate emerging risks, control deficiencies, and operational events with root-cause analysis.
• Ensure MCA activities align with ORM Policy, Standards, and Procedures.
• Monitor KPIs and KRIs to assess control effectiveness and risk posture.
• Maintain a robust MCA control inventory and reporting dashboard.

Skills

Analytical Thinking

Assessment

Business Insights

Constructive Debate

Controls Lifecycle

Controls Management

Data Quality Management

Digital Skills

Risk Management Lifecycle

Stakeholder Management

Education

Bachelor's degree

Master's degree preferred

Job description

Role Overview

The MCA Lead Analyst plays a critical role in designing, implementing, and overseeing a comprehensive and robust Managers Control Self-Assessment (MCA) framework, also recognized in the industry as the Risk & Control Self-Assessment (RCSA). In this position, you will lead the execution of risk management activities for the US Consumer Cards Marketing Organization (with a dedicated focus on E-mail and Direct Mail campaign execution), driving proactive identification, escalation, and remediation of significant control issues and operational risk events.

Responsibilities

• Marketing Operations Risk Governance: Provide end-to-end operational risk management support for Marketing Operations teams, specifically overseeing control design and execution across E-mail and Direct Mail channels.
• MCA / RCSA Program Oversight: Lead and execute core activities within the Managers Control Self-Assessment (MCA) / Risk & Control Self-Assessment (RCSA) program.
• Attestation & Quality Assurance: Oversee and coordinate recurring MCA attestation cycles (annual, semi-annual, quarterly, and monthly), ensuring rigorous quality oversight, governance, and management reporting.
• Risk Identification & Issue Remediation: Proactively identify, assess, and evaluate emerging operational risks, control deficiencies, and operational events to ensure timely remediation and root-cause resolution.
• Policy & Framework Alignment: Ensure all MCA activities are executed in strict accordance with the enterprise Operational Risk Management (ORM) Policy, Standards, and Procedures.
• Key Performance & Risk Metrics: Regularly monitor Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to measure and report on the effectiveness of business controls.
• Inventory & Gap Management: Maintain a robust MCA control inventory and reporting dashboard, delivering clear visibility into control gap statuses, action plans, and quality control processes.
• Transformation & Best Practices: Drive continuous improvement, risk transformation initiatives, and operational consistency across business units and functional teams.
• Ethical Decision-Making & Compliance: Champion sound risk assessment and ethical judgment across business decisions to safeguard the firm’s reputation, clients, and assets, ensuring complete adherence to all applicable laws, regulations, and corporate policies.

Qualifications

• Experience: 6–10 years of progressive experience in operational risk management, internal audit, compliance, or risk & control governance within the financial services industry.
• Domain Expertise: Strong, demonstrated knowledge in the design, testing, execution, and lifecycle management of internal controls and risk assessments.
• Analytical & Critical Thinking: Exceptional analytical acumen with the ability to synthesize complex data, identify underlying risk trends, and drive actionable solutions with urgency.
• Stakeholder Engagement: Proven ability to build trusted partnerships, facilitate constructive debate, and secure buy-in across multidisciplinary stakeholders.
• Communication Skills: Excellent verbal, written, listening, presentation, and influencing skills, with the ability to articulate risk concepts clearly to senior leadership.
• Autonomy & Execution: Self-motivated professional capable of prioritizing conflicting deliverables and driving high-quality results independently in a dynamic environment.

Education

Bachelor's/University degree, Master's degree preferred

What We Offer

• A hybrid working model offering 3 days in the office and 2 days working remotely, providing flexibility without sacrificing connection to your team.
• Significant influence over risk governance decisions within a large-scale, high-visibility consumer business function.
• Exposure to senior leadership and cross-functional teams, strengthening your professional network and career trajectory.
• Access to learning and development resources that support continuous growth in risk management, controls, and financial services expertise.
• Wellbeing and financial support programs designed to help you thrive inside and outside of work.
• A performance-driven team culture that values accountability, collaboration, and delivering results at pace.

Job Family Group

Controls Governance & Oversight

Job Family

Managers Control Self-Assessment

Time Type

Full time

Primary Location

New Castle Delaware United States

Primary Location Full Time Salary Range

$114,720.00 - $172,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Analytical Thinking, Assessment, Business Insights, Constructive Debate, Controls Lifecycle, Controls Management, Data Quality Management, Digital Skills (Including AI), Risk Management Lifecycle, Stakeholder Management.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Oct 09, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision‑making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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