Honda Service Writer

Lithia Motors, Inc; Farmington Hills (MI); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is expanding its Service Department and seeks a dynamic Service Advisor to join their team. In this pivotal role, you will engage with customers to identify their automotive service needs, develop estimates, and ensure a seamless communication flow between customers and technicians. This position offers a supportive team environment and numerous opportunities for career advancement. With a focus on customer satisfaction and retention, you will play a crucial role in enhancing the overall service experience. If you have a passion for automotive services and a knack for customer relations, this is the perfect opportunity for you.

Benefits

Competitive Compensation

Comprehensive Benefits Package

Paid Training

Employee Discounts

Wellness Programs

401(k) Retirement Plan

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

Employee Stock Purchase Plan

Qualifications

• Minimum 2 years of Service Advisor experience, preferably with Honda.
• Strong customer service and sales skills are essential.

Responsibilities

• Greet customers and assess service needs with professionalism.
• Provide accurate estimates and explain recommended services.
• Ensure high levels of customer satisfaction and retention.

Skills

Customer Service Skills

Sales Skills

Automotive Repair Knowledge

Teamwork

Dealership Management Software Proficiency

Education

High School Graduate or Equivalent

Tools

Dealership Management Software

Job description

locations Suburban Honda, Farmington Hills, MI 48335

Dealership:

L0406 Suburban Honda

Suburban Honda

Honda Farmington Hills is growing their Service Department and is looking to add a ROCKSTAR advisor to our team.

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

Why Work With Us?

• Competitive compensation with performance-based bonuses
• Comprehensive benefits package (medical, dental, vision, 401k)
• Paid training and career advancement opportunities
• Supportive team environment in a fast-paced dealership
• Employee discounts on vehicles, parts, and service

Responsibilities:

• Greet customers and assess service needs with professionalism
• Provide accurate estimates and explain recommended services
• Communicate effectively between customers and technicians
• Ensure high levels of customer satisfaction and retention
• Process repair orders and manage workflow efficiently

Qualifications:

• Minimum 2 years of Service Advisor experience (Honda experience preferred)
• Strong customer service and sales skills
• Knowledge of automotive repair and maintenance
• Ability to work in a fast-paced, team-oriented environment
• Proficiency in dealership management software
• Valid driver’s license required

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.