Maternity Experience Concierge

Best-Upon-Request-Corporate,-Inc.; Greenwich (CT); On-site; USD 25,000 - 39,000; Full time

Job summary

Best Upon Request Corporate, Inc. seeks a Maternity Patient Concierge to support families from prenatal stages through first day home in client hospitals. You will anticipate non-clinical needs, coordinate services, and deliver warm, family-centered care while upholding BEST values.

You will assist with planning, admissions, deliveries, discharge, and postnatal support, ensuring a smooth, compassionate patient experience in a fast-paced healthcare setting.

Qualifications

• Servant-hearted, compassionate, approachable, and professional under stress.
• Excellent verbal and written communication skills; highly organized and detail-oriented.
• Fluency in multiple languages preferred.

Responsibilities

• Prenatal care planning: assist with pregnancy planning, pediatrician referrals, baby gear orders, and home services scheduling.
• Pre-term triage & admissions: support during triage and hospital admission, including logistics like vehicle relocation and item retrieval.
• Deliveries: coordinate photography, gifts, and celebration meals to enhance the birth experience.
• Discharge: assist with shipping needs, transportation coordination, and prescription pickup.
• Welcome Home: assist with groceries, postpartum services connections, and scheduling pet/vehicle care.

Skills

Detail-oriented

Excellent communication

Multilingual

Tools

Microsoft Office

POS platforms

Job description

Best Upon Request Corporate, Inc. seeks a Maternity Patient Concierge to support families from prenatal stages through first day home in client hospitals. You will anticipate non-clinical needs, coordinate services, and deliver warm, family-centered care while upholding BEST values.

You will assist with planning, admissions, deliveries, discharge, and postnatal support, ensuring a smooth, compassionate patient experience in a fast-paced healthcare setting.