Maternity Care Front Desk Specialist

Oula; Greenwich (CT); On-site; USD 25,000 - 27,000; Full time

Job summary

Oula in Greenwich, CT is seeking a Front Desk Associate to warmly welcome patients and steward a smooth visit at our in-person clinic. You will manage check-in/out, field calls, and assist with billing and scheduling while contributing to a patient-centered environment that supports families through maternity care.

This full-time, in-person role requires healthcare experience, strong communication, and the ability to keep daily operations organized.

Qualifications

• 2+ years of healthcare experience.
• Ability to work independently and efficiently.
• Strong attention to detail and reliability.
• Excellent interpersonal and communication skills.
• Proficient computer skills; EMR experience preferred.

Responsibilities

• Creates smooth clinic flow through front-desk operations and coordination.
• Manages patient check-in/check-out with empathy and care.
• Answers and triages patient calls, aiming for one-touch resolution.
• Handles co-pays, payments, and insurance billing support.
• Retrieves medical records and processes referrals as needed.
• Participates in daily clinic huddles to support operations.

Skills

Customer service

Interpersonal communication

Organizational skills

Attention to detail

Compassionate care

Education

Associate's degree or higher

High School Diploma/GED

Tools

EMR software

Job description

Oula in Greenwich, CT is seeking a Front Desk Associate to warmly welcome patients and steward a smooth visit at our in-person clinic. You will manage check-in/out, field calls, and assist with billing and scheduling while contributing to a patient-centered environment that supports families through maternity care.

This full-time, in-person role requires healthcare experience, strong communication, and the ability to keep daily operations organized.