Maternity Care Concierge

Femtech Insider Ltd.; Charlotte (NC); On-site; USD 25,000 - 28,000; Full time

Job summary

Oula is seeking a Patient Care Associate to join our maternity practice in Charlotte. You will be a primary contact for patient inquiries and collaborate with Customer Experience, Clinical Operations, and clinical teams to ensure smooth patient journeys.

This full-time on-site role at Charlotte Clinic develops a fast-paced, mission-driven team environment and offers growth in patient-facing healthcare operations.

Qualifications

• High school diploma or equivalent required; some college and/or healthcare coursework preferred.
• Experience in customer service, administrative, or healthcare support roles is a plus but not required.
• Willingness to travel regularly between clinic locations and provide Front Desk cross-coverage.
• Experience with Athena, EPIC, Dorsata, Slack or Google Suite is a plus; Spanish is a plus.

Responsibilities

• Answer incoming patient calls with warmth, professionalism, and consistency.
• Answer incoming patient messages and/or routing them to the appropriate team
• Provide scheduling assistance, directions, and general inquiries
• Process medical record requests and EMR mapping
• Route patient questions or concerns to the appropriate care team member
• Document all interactions in Oula's systems with attention to detail
• Support patient onboarding and access to virtual care resources
• Collaborate with Care Coordinators, Front Desk Associates, and clinical staff
• Be present on-site at clinics during scheduled hours with regular travel to other locations
• Handle daily administrative tasks as directed by the Clinic Manager.

Skills

Customer service

Administrative support

Healthcare support

Communication

Punctuality

Travel readiness

Bilingual (Spanish)

Education

High school diploma or equivalent

Some college or healthcare coursework

Tools

Athena

EPIC

Dorsata

Slack

Google Workspace

Job description

Oula is seeking a Patient Care Associate to join our maternity practice in Charlotte. You will be a primary contact for patient inquiries and collaborate with Customer Experience, Clinical Operations, and clinical teams to ensure smooth patient journeys.

This full-time on-site role at Charlotte Clinic develops a fast-paced, mission-driven team environment and offers growth in patient-facing healthcare operations.