Senior Clinical Operations Leader — Maternity Care

Femtech Insider Ltd.; Norwalk (CT); On-site; USD 85,000 - 100,000; Full time

Job summary

Oula, a fast-growing maternity care provider, seeks a Senior Clinical Operations Manager to lead daily clinic operations in Norwalk and Greenwich, ensuring outstanding patient and teammate experiences. You will guide front-line teams, mentor peers, and drive cross-clinic initiatives with a focus on improving processes and care quality.

You will partner with clinical leaders to optimize schedules, staffing, and on-call coverage, while upholding regulatory compliance and operational excellence

Qualifications

• 7+ years of progressive healthcare operations experience.
• 3+ years of experience leading clinic or healthcare operations teams.
• Experience managing healthcare facilities in a fast-paced environment.
• Experience leading operational improvement initiatives and driving measurable results.
• Strong project management and change management capabilities.
• Proven ability to influence across teams without direct authority.
• Experience coaching, mentoring, or developing operational leaders.
• Exceptional organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Strong analytical skills with experience using operational metrics and KPIs to drive decision making.

Responsibilities

• Lead the daily operations of an assigned clinic, ensuring an exceptional patient and teammate experience.
• Recruit, onboard, coach, develop, and manage frontline teammates.
• Foster a culture of accountability, collaboration, continuous improvement, and patient-centered care.
• Conduct regular coaching conversations, performance discussions, and development planning for team members.
• Create an environment where teammates feel supported, engaged, and empowered to deliver outstanding care.
• Ensure communication flows effectively across clinicians, operational teams, and support functions.
• Ensure patient questions, concerns, and requests are resolved in a timely, compassionate, and effective manner.
• Maintain compliance with all applicable healthcare regulations, accreditation requirements, and organizational policies.
• Drive operational excellence across clinic performance driving patient satisfaction, financial stability, team engagement and supporting clinicians' efforts around clinical quality.
• Oversee clinic facilities, office operations, inventory management, and vendor relationships.
• Resolve urgent operational issues through hands-on leadership and sound decision making.
• Partner closely with clinical leadership to develop clinic schedules, staffing plans, and clinician on-call schedules that support patient access and operational efficiency.
• Monitor operational performance metrics and identify opportunities to improve efficiency, quality, patient satisfaction, and teammate experience.
• Anticipate operational risks and proactively implement solutions before they impact patients or staff.
• Continuously evaluate workflows and recommend improvements that simplify operations while enhancing quality and consistency.
• Serve as a trusted operational resource for Clinical Operations Managers across the organization by sharing best practices and helping solve complex operational challenges.
• Support the onboarding and development of newly hired Clinical Operations Managers through coaching, shadowing, and knowledge sharing.
• Lead or participate in cross-functional operational initiatives that improve scalability, efficiency, and consistency across clinics.
• Partner with regional and organizational leaders to pilot new operational workflows, technologies, and initiatives before broader implementation.
• Develop, refine, and maintain standard operating procedures and operational documentation.
• Provide temporary operational support or clinic leadership coverage for other clinics when business needs require.
• Represent clinic operations on cross-functional project teams and organizational initiatives.
• Identify opportunities to improve organizational processes and partner with leadership to implement sustainable solutions.
• Model Oula’s values and leadership expectations through daily actions and decision making.
• Influence without direct authority by building strong cross-functional partnerships and fostering collaboration.
• Lead change initiatives within the clinic by effectively implementing new processes, technology, and organizational priorities.
• Use data, patient feedback, and operational insights to drive continuous improvement.
• Help cultivate a strong leadership pipeline by mentoring peers and contributing to leadership development across the organization.

Skills

Healthcare ops leadership

Leadership

Project management

Cross-functional collab

Data-driven decisions

Job description

Oula, a fast-growing maternity care provider, seeks a Senior Clinical Operations Manager to lead daily clinic operations in Norwalk and Greenwich, ensuring outstanding patient and teammate experiences. You will guide front-line teams, mentor peers, and drive cross-clinic initiatives with a focus on improving processes and care quality.

You will partner with clinical leaders to optimize schedules, staffing, and on-call coverage, while upholding regulatory compliance and operational excellence