Maternity Care Front Desk Concierge

Oula; Town of Greenwich (NY); On-site; USD 25,000 - 26,000; Full time

Job summary

Oula Health seeks a Front Desk Associate for our Greenwich, CT clinic to welcome patients and support a seamless visit experience. You will help manage scheduling, check-in/out, and triage calls with warmth and professionalism.

This full-time, in-person role emphasizes efficient front-desk operations, patient communication, and collaboration with care teams to ensure high-quality maternity care for our patients.

Qualifications

• Associate’s degree or higher preferred; High School Diploma/GED required.
• 2+ years of relevant healthcare experience.
• Strong communication, listening, and patient-facing skills.
• Proficient in computers; EMR experience preferred.
• Excellent organizational abilities and reliability.

Responsibilities

• Create smooth clinic flow through waiting room management and care team coordination.
• Manage scheduling and rescheduling of routine appointments and communicate with patients.
• Greet patients warmly and handle check-in/check-out with empathy, maintain a welcoming space.
• Answer and triage patient calls to drive timely resolutions.
• Process co-pays, payments on payment plans and support insurance billing.
• Retrieve medical records, process referrals and obtain prior authorizations.
• Prepare for and participate in daily staff huddles.

Skills

Interpersonal skills

Communication

Organization

Computer skills

EMR experience

Education

Associate degree or higher

High School Diploma/GED required

Tools

EMR systems

Job description

Oula Health seeks a Front Desk Associate for our Greenwich, CT clinic to welcome patients and support a seamless visit experience. You will help manage scheduling, check-in/out, and triage calls with warmth and professionalism.

This full-time, in-person role emphasizes efficient front-desk operations, patient communication, and collaboration with care teams to ensure high-quality maternity care for our patients.