Front Desk Associate: Maternity Care & Patient Experience

Oula; Stamford (CT); On-site; USD 25,000 - 26,000; Full time

Job summary

Oula Health seeks a Front Desk Associate for our Greenwich, CT clinic. You will be the first warm welcome for patients and provide a steady, reassuring presence throughout visits.

This full-time, in-person role supports a seamless patient experience and helps clinics run smoothly in a compassionate, patient-centered environment. You’ll manage check-ins, scheduling, co-pays, referrals, and basic administrative tasks while contributing to a supportive atmosphere that defines Oula’s care model.

Qualifications

• Ability to work independently, efficiently, and with strong attention to detail.
• Excellent interpersonal, organizational, and communication skills.
• Demonstrated reliability, professionalism, and strong work ethic.
• 2+ years of relevant healthcare experience.

Responsibilities

• Create smooth and effective clinic flow through waiting room management, care team communication and coordination in the clinic.
• Expert schedule management, keeping patients on their care journey through careful scheduling and rescheduling of routine appointments such as blood draws and sonograms, handling reschedules, and managing late-arrival communications.
• A friendly face that creates a wonderful in-person experience through warmly greeting patients and manage check-in and check-out processes with empathy and care.
• Keeps the space welcoming and in tip-top shape by performing general front-of-house tasks, such as daily checklists, light tidying, plant care, and replenishing snacks, water, and tea.
• Answers and triages patient phone calls, taking ownership of whatever comes your way to drive “one touch” resolution for the patient.
• Drives financial sustainability by collect co-pays, payments for payment plans and support insurance billing.
• Prepare for and participate in daily huddles to support smooth clinic operations.

Skills

Interpersonal skills

Communication skills

Organizational skills

Education

Associate degree or higher

High School Diploma or GED

Job description

Oula Health seeks a Front Desk Associate for our Greenwich, CT clinic. You will be the first warm welcome for patients and provide a steady, reassuring presence throughout visits.

This full-time, in-person role supports a seamless patient experience and helps clinics run smoothly in a compassionate, patient-centered environment. You’ll manage check-ins, scheduling, co-pays, referrals, and basic administrative tasks while contributing to a supportive atmosphere that defines Oula’s care model.